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hm sc khch hng t ng qua Inbox Chm sc

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khch hng t ng qua Inbox Facebook vi
chin thut s dng Chatbot m Success Oceans
ang dng. Tng t l n hng, tng tng tc
v bn hng li.

Chatbot Facebook Messenger - K nguyn mi

ca chm sc khch hng t ng - T l m tin

nhn hn 80%

Bn c s dng Facebook kinh doanh khng?

Hay bn c s dng Facebook qung co

khng?

Bn c Fanpage khng?

Nu cu tr li l: C

Cho mng bn n vi k nguyn mi ca vic

chm sc khch hng t ng.

Ngoi Email Marketing, ngoi SMS Marketing, by gi

chng ta c Facebook Messenger. V bi vit
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ny, ti s chia s vi bn cch thc chnh xc
Success Oceans t ng ha cng vic chm sc
khch hng ca mnh qua Facebook Messenger.
c bit hn, khi bn nhn thy kt qu chng ti t
c bi vit ny, bn s phi tht ln: Ti phi s
dng Chatbot facebook ngay by gi.

chm sc khch hng mt cch t ng, chng

ta cn mt th g ging nh ngi my. V ngi
ta gi chng l Facebook Messenger Chatbot hay
Chatbot Facebook

Ngoi ra, bn cng s khm ph ra lm th no

thit lp Chatbot Facebook Messenger cho doanh

Ti sao bn cn mt Chatbot cho Facebook

Messenger?

Facebook hin ti cho php bn ci t nhng

chatbox ln Fanpage Business ca bn. Chatbots
cho php bn t ng ha qu trnh tng tc, hi

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thoi vi khch hng, nhng ngi bm vo nt bt
u chat vi bn.

Vic ca bn l thit k ra mt chui nhng t kha

hng dn khch hng ca mnh i n nhng
bc tip theo, tit kim thi gian, v loi b nhng
inbox khng mang n cho bn n hng. Chatbot
thng c s dng nhm cho php khch hng
tng tc vi doanh nghip ca bn mua v cho
mt s kin, tng qu cho h, iu hng h n
mt website, xem thc n, thit lp mt cuc hn,
hoc hi mt vi cu hi chung chung.

Chatbot s s dng nhng t kha m bn nh

ngha trc iu hng khch hng theo nhng
kch bn m bn thit lp sn. V d, nu bn l
ch shop bn qun o v c nhiu mu sn phm
khc nhau, gi s trong c Qun b, nh vy
bn c th thit lp nn mt danh sch nhng t
kha cho chatbot trong c t kha Qun b,
v khch hng s tng tc vi chatbot qua nhng
t kha .

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Ngoi ra, bn cng c th to ra mt chatbot thng
minh vi nhng iu kin m bn nh ngha trc.
V chatbot ca bn c th phn hi cho khch
hng di dng ch, nh, gip khch hng
nhanh chng c cu tr li v ra quyt nh mua
hng t bn.

Facebook Messenger Chatbot hot ng nh th

no trn Fanpage ca bn

Fanpage ca Success Oceans VN s dng mt on

chat cho mng c thit lp sn, v mt nt bm
hng dn khch hng. Khi bn bm vo nt
bm , thng ip tip theo s xut hin v hng
dn bn lm nhng bc no tip theo. Nhng trc
ht, bn cn phi thit lp mt nt bm ku gi
khch hng chat vi bn.

Di y l cc bc m Success Oceans thc hin:

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Bc 1: Ku gi khch hng chat vi chng ti thng
qua Facebook Messenger Chatbot

Bc 2: Ku gi h ng chat - bc ny rt quan
trng, bi v n quyt nh n vic tin nhn ca bn
c vo inbox chnh hay vo spam trong nhng ln
chat tip theo.

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Bc 3: Khi khch hng tng tc qua cc nt bm
"Ti mun", h s c gi nhng thng ip tip
theo.

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C nh th, nu kch bn ca bn c thit k sao
cho ging 2 ngi thc s chat vi nhau, bn s
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ginh chin thng. V khch hng s d ra quyt
nh mua hng hn.

Facebook Messenger Chatbot c ch cho doanh

nghip ca bn

Trong khi mi ngi ngy cng tm kim nhiu thng

tin hn trn Facebook, vic c c mt Chatbot t
ng phn hi cho khch hng c th thc y
tng tc ca bn vi khch hng. N cng cho
php bn marketing li cho h trong nhng chin
dch sau nu h cha mua hng ca bn, hoc bn
c mt sn phm khc mun bn cho h.

Hy bt u tng tc vi khch hng ca bn,

ng i h n vi bn. V Facebook cho php
bn lm iu .

Nhng hy lu rng: Nu khch hng dng mt ti

khon Facebook khc, iu ng ngha vi

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Facebook s hiu rng l mt ngi khc, v vic
tng tc vi h phi bt u li t u.

OK. By gi bn hiu cch thc vn hnh ca

Facebook Messenger Chatbot. Bn ang t hi:
Success Oceans trin khai n nh th no?

y l bc tip theo

Bc #1: To ra Chatbot Facebook cho ring bn

Bn khng cn phi code hoc bit code lm

iu ny. C rt nhiu cng c cho php bn lm
c iu ny mt cch d dng.

Cng c m Success Oceans ang s dng l:

ManyChat, bn c th truy cp vo trang
ManyChat.com tm hiu thm.

ti cho bn thy lm th no bn c th s dng

ManyChat to ra mt chatbot t ng v hiu qu
cho doanh nghip ca bn. Ngi dng s nhn thy

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nhng la chn h c th click vo, sau h s
c dn n nhng thng tin mi m bn to ra.

Nhng trc ht, bn phi hiu cu trc v nhng

thnh phn gi tin nhn ca chatbot:

Text: Bn c th chn Text vo tin nhn ca Chatbot

Image: Bn c th chn nh vo tin nhn ca

Chatbot

Card: Bn c th chn c Link, Text, nh trong card

ny

Gallery: Bn c th chn mt b su tp nh hoc

card vo trong tin nhn ca Chatbot

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List: Bn c th chn mt list danh sch card vo
trong tin nhn ca Chatbot

Audio: Bn c th nh km file m thanh

Video: Bn c th chn video

File: Bn c th nh km mt file ti liu vo tin nhn

ca Chatbot

to ra mt chatbot vi ManyChat, u tin bn

cn ng k ti khon ManyChat y. Sau khi bn
ng k ti khon, ng nhp vo ti khon
Facebook, v ng nhp vo ManyChat bng ti
khon Facebook ca bn. S xut hin mn hnh sau:

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Vic u tin bn cn lm l vo phn Setting
thit lp nhng thng tin lin quan n doanh nghip
ca bn cho khch hng bit.

Ti s i ngay vo vic chnh, l to ra mt

chatbot.

Bm vo mc Growth Tools sau bm vo New

Widget to ra mt Chatbot. t tn cho Chatbot
. y c rt nhiu la chn cho bn to ra kiu
chatbot, ti s chn kiu Button, nhng kiu khc
bn c th t tm hiu thm hoc xem hng dn
ca ManyChat.

y l bc u tin trong qu trnh thit lp, n s

to ra cho bn mt nt ku gi ngi c chat
vi bn.

Bc tip theo, sau khi h ng chat bng cch

bm vo nt ku gi bc trc, y s l nhng g
h nhn thy tip theo.
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Nh vy l xong vic ku gi h tng tc vi
bn.

Sau khi khch hng m Facebook hoc Messenger,

h s nhn c mt tin nhn cho mng bc
tip theo, trong c km theo mt nt bm h
c th tng tc vi chatbot.

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 to ra nt bm , hy click vo Add Button, mt
bng thit lp nt bm cho Chatbot s hin ra,
y, khi bn bm vo Reply with message, s c 3
la chn cho bn. Chng ti la chn Reply with
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Message bn hon ton c th la chn 2 hnh thc
cn li nu bn mun.

V ti t tn cho button l Ti ng gi
khch hng bm vo .
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Khi h bm vo , ti s dn h n mt trng thi
tip theo, thit lp trng thi ny rt n gin,
bn ch cn bm vo nt Ti ng v thit lp
mt tin nhn mi theo cch bn va thit lp.

phn ny ti chn mt ng link l mc tiu cho

khch hng tng tc. Khi h bm vo link , n s
ra website m ti mun khch hng xem. chnh l
bi vit cht lng nht trn blog ca chng ti, mc
tiu l gii thiu h v chng ti, h cm thy tin
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tng chng ti. Bi vit chnh l ti a gi tr
vng i khch hng.

l tt c nhng bc rt n gin m chng ti

thit lp.

Nhng, sc mnh ca Chatbot khng nm cng

c, m n nm k hoch chm sc khch hng
ca bn. V ManyChat cho php bn thc hin
nhng k hoch chm sc . chnh l khi ti
thm h vo mt chui chm sc c tn: "Facebook
Uni Coming Soon" m bn c th thy hnh trn.

Vi Success Oceans, sau khi ti dn h n mt bi

vit trn website m ti mun h c, bc tip theo
trong qu trnh chm sc h l, hng ngy chng
ti s gi inbox cho h thuyt phc h ng k
mt chng trnh hc Facebook Marketing MIN PH
ca chng ti. chnh l ni dung trong chui
"Facebook Uni Coming Soon" m ti thit lp

Nu bn mun hc, bn cng c th ng k y.

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Trong chui chm sc thuyt phc h, c mi
ngy, chng ti li gi cho h mt inbox, v tt
nhin, ni dung ny c ln k hoch chi tit.

V y l cu trc ni dung ca chng ti, km theo

kt qu vt ngoi mong i.

Sau khi thit lp xong mi th, vic ca chng ta l

a ngi vo tng tc vi Chatbot ny.

Bc #2: a ngi vo tng tc vi Facebook

Messenger Chatbot

Bi v kiu Chatbot m ti chn y l kiu Button,

v ti mun gn n ln Website ca mnh, nn ti

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cn phi c mt Website. Nu bn khng c
Website, bn c th la chn kiu Chatbot khc.

Bm vo phn Setup, s c mt mn hnh hin ra.

COPY on code m ManyChat to ra cho bn v

lm theo 2 bc hng dn, chn n vo trang web
m bn mun s dng, v bn s c c kt qu
nh th ny.

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By gi, mi khi khch hng vo website ca chng
ta, bm vo nt chat , h s t ng nhn c
tin nhn chm sc ca chng ta qua Messenger

V di y l kt qu m Success Oceans t
c, t l m inbox hn 80%, t l Click hn 20%.

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Chatbot l cng c tuyt vi chm sc khch
hng cho doanh nghip ca bn thng qua
Messenger nu nh bn c mt k hoch hiu qu.
Ti tin rng n s thc y n hng cho doanh
nghip ca bn.

Ngoi ra, hiu qu hn, bn cn bit cch p

dng qung co Facebook mt cch hiu qu na,
c bit l phu qung co Facebook kt hp vi
Website. Chng ti cng to ra kha hc qung
co Facebook Uni tr gi 799$, nhng bn hon ton
c th hc MIN PH ch vi vic lm theo vi hng
dn n gin ca chng ti.

Tm hiu Facebook Uni y.

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Ngoi ra, chng ti s thng xuyn cp nht nhng
bi vit v internet marketing hay nht, nhng xu
hng mi nht, nhng cng c mi nht. Bn c
th lu website ca chng ti li v thng xuyn
gh thm. N s rt c ch cho cng vic kinh doanh
ca bn.

PS: Nu bn thy c sc mnh ca Chatbot

Facebook v thy c sc mnh ca ManyChat,
bm vo y bt u ng k s dng ngay.

PPS: Nu bn thy ti ku gi chat website ny, hy

bm vo chat vi chng ti ngay tri nghim.

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Hong B Tu

Hong B Tu l Gim c Marketing ca Success

Oceans, ng thi l Co-Founder Success Oceans
Uni. Vi rt nhiu kinh nghim Internet Marketing, nm
2015 anh cng i nhm a nhng kha hc
NLP ca Life University ni ting vi hng ngn ngi
tham d. Hin ti, anh ang cng i nhm xy
dng nn nhng h thng Internet Marketing hiu
qu nht, m bo yu t t ng, ti u chi ph. Tm
hiu thm ti http://hoangbatau.com

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