- 10/14/2014 A Web-Based Decision Support System for Evaluation of Educational Management: A Case Study of University in Vietnam Hai Van Pham Vatcharaporn Esichaikul HUST, Ritsumeikan Univ. - Computer Science and Information Management Asian Institute of Technology Objectives The study is to develop a DSS application for evaluation of training quality and quality assurance in educational management of university To understand and analyze the principle of both TQM factors of training quality, quality assurance of higher education in university’s management. - To apply a method of Analytic Hierarchy Process (AHP) in DSS in order to evaluate quality of educational management effectively in university. - To develop and implement Web-based DSS using a case study of Vietnam National University Hanoi (VNU) to evaluate training quality and quality assurance based on TQM factors. - Introduction The Organization Chart of this Paper Review of Methodology The Overall Model of Analytic TQM in DSS Hierarchy Process (AHP) using Environment TQM Factors Phases in Building a DSS in Evaluation of Educational Management Web-based DSS Architecture of Web- Application Design based DSS Application Prototype of the System System Evaluation CONCLUSIONS AND FURTHER WORKS 3 Study Contributions To research in DSS environment To study TQM factors To research a model of USA, Europe, Asia, Vietnam and VNU in educational management using TQM factors To find out a DSS technique for evaluation of educational management To analyse TQM factors in AHP model application for a case study of VNU To build DSS phases such as Analysis, design, DSS application development in a case study of VNU To develop Web-based DSS application for a case study of VNU To implement Web-based DSS application completed successfully Scope of Study Domain: Training quality and quality assurance in higher education of university TQM factors for evaluation of educational management The scope of system: a case study of Vietnam National University Hanoi (VNU) Web-based DSS application: developed and implemented successfully Web-based DSS application for a case study of VNU 5 Phase 1: Planning (The Objective of DSS) Methodology Phase 2: Research DSS environment Phase 3: System Analysis (Evaluation of Information Analysis) Qualitative-analysis Quantitative-analysis Factors Factors Phase 4: Conceptual Model Refine/ group factors Design Phase 5: A DSS Application Design (Design User Interface, model base, DSS, and knowledge component) Phase 6: Construction (Construct together the DSS, tests and deployment) Phase 7: Implementation (Testing, demonstration, training and deployment) Feedback evaluation Phase 8: Evaluation and Adaptation (Continually repeat the process to improve the system Phases in Building a DSS Phase 1 - Planning: a DSS objective is to evaluate training quality and quality assurance of university using TQM factors in educational management. - Phase 2 - Research DSS environment TQM factors have a significant role in evaluation of training quality and quality assurance of university in order to improve its overall quality of educational organization in effectiveness. - Phase 3 - System analysis: To collect data and analyze both TQM factors and construct a specific purpose of educational management. - To built up the model of a conceptual design based on TQM factors of educational organization. - To design a DSS application applying in a domain is a combination with both DSS knowledge and software engineering theory. - Phase 5 - DSS application design: To identify the detailed specifications of the system components, structure, and features. - Phase 6 - Construction phase: A DSS application can be constructed with different purposes depending on the design and tools used. - The overall model of Analytic Hierarchy Process (AHP) using TQM Factors Structure model of the AHP hierarchy Objectives Level 1 Focus Level 2 C1 C2. - An-1 An-2 9 The model of Analytic Hierarchy Process (AHP) using TQM Factors The primary TQM factors of VNU consists of 9 criteria (organization and university management, instructor and staff, student, teaching and learning, scientific research, facility, funding, consulting and transfer technology service, and international relations) and 33 significant factors of educational management. - Decision maker) Top administration X (Dean) Top Staff X Top Instructor X Alternatives TQM evaluation for faculty / college of VNU 11 Use Case Diagram of Web-based DSS Application Architecture of Web-based DSS Application 13 Prototype of Web-based DSS Application Web-based DSS implementation 15 Questionnaire Design and Data Collection Method Determination of objectives Designing Questionnaire in the hierarchy model Verified questionnaires Questionnaire pre- Educational Expert by AHP model testing checking surveys Questionnaire standardization E-mail questionnaire Based on VNU training model, Data collection there are currently 282 instructors working among COS, EDUF and COT courses in 2008 Web-based DSS academic year. - Evaluation Conclusions The study has opened a new way of DSS application in educational management. - For VNU training model, Web-based DSS application using TQM factors is the first academic research achievement in Vietnam and Asia. - Among DSS algorithms, Analytic Hierarchy Process (AHP) is a candidate in decision making using multi criteria of educational management. - This study shows not only phases of system development for Web-based DSS application but also implements in a real case study of VNU The Web-based DSS application implementation has completed successfully using full features of Web- based DSS application for various purposes in educational management. - Therefore, solving problem in difficult cases in educational management needs to combine both AHP and ANP techniques. - AHP model using TQM factors can be applied to many types of decision making in educational management such as prediction, forecasting, planning and evaluation. - DEMO Web-based DSS Application 19 Thank you very much for your attentions! Questions & Answers 20 10