- SUMMARY OF THE THESIS Major: Business administration. - STUDY THE IMPACT OF OUTSOURCING. - ON THE PERFORMANCE OF SMALL AND MEDIUM ENTERPRISES IN THE MEKONG DELTA. - The effect of outsourcing on the non-financial performance of SMES in the Mekong Delta.. - Therefore, the orientation for SMEs in the Mekong Delta to effectively use outsourced services is essential to promote operational efficiency and increase competitiveness for businesses.. - With the above arguments, research on the impact of outsourcing on the performance of SMEs in the Mekong Delta is conducted to understand better the situation of using outsourcing resources of SMEs in the Mekong Delta, research Factors affecting outsourcing, and studying the effects of outsourcing on the performance of SMEs in the Mekong Delta is necessary.. - (1) Analyze the outsourcing situation of SMEs in the Mekong Delta;. - (2) Investigate factors affecting the degree of outsourcing of SMEs in the Mekong Delta;. - (3) Analyze the impact of outsourcing on the performance of SMEs in the Mekong Delta;. - (4) Propose managerial implications to improve the efficiency of outsourcing for SMEs in the Mekong Delta.. - The research object is to study the impact of outsourcing on SMEs' performance in the Mekong Delta.. - Secondly, the theoretical contribution: this study builds a theoretical model of the impact of SMEs on the performance of SMEs in the Mekong Delta based on the theory of integration between Transaction Cost Economics Theory - TCE, Resource-Based Views - RBV, Core Competency Theory - CCT, Relationship Theory - RT, Social Capital Theory - SCT and Balanced Scorecard theory - BSC.. - (ii) the business strategy of the business. - (2) risks of outsourcing. - Many experimental studies have demonstrated the impact of outsourcing on the performance of enterprises. - Accordingly, the business performance is assessed in the following aspects: (1) productivity. - (2010), Kamyabi and Devi (2011) also demonstrate the impact of outsourcing on the performance of Enterprises in the service sector in Spain. - In summary, the review of related studies shows that there are significant differences in the argument that affects factors on outsourcing and the impact of outsourcing on the performance of firms. - (2) the asset element of the enterprise. - In addition, based on the Relationship Theory (RT) and Social Capital Theory (SCT), combined with expert interviews, it shows that outsourcing SMEs in the Mekong Delta depends on the relationship between stakeholder factors, especially the relationship you know other.. - Thus, based on summarizing theories, reviewing the related studies and through expert interviews, the study proposes a model of the impact of outsourcing to performance of SMEs in the Mekong Delta as follows:. - Figure 2.1: Research model of the impact of outsourcing on the performance of SMEs in the Mekong Delta. - H 1a : There is a positive impact on the benefits of outsourcing on the level of outsourcing.. - H 2a : There is a positive impact of control outsourcing risks on the level of outsourcing.. - H 3 : There is a positive impact of the attitude towards outsourcing on the level of outsourcing.. - H 4 : There is a positive impact of organizational characteristics on the level of outsourcing.. - H 7 : There is a positive impact on the level of outsourcing on performance (financial and non-financial).. - H 8 : There is a positive impact of relationships between stakeholders on the level of outsourcing.. - Outsourcing Benefits of outsourcing. - Characteristics of the organization Standards for suppliers. - Strategy of the business. - Table 2.1: Describe the variables in the research model. - Perceived benefits of outsourcing. - The characteristics of the organization. - Strategy of the enterprise. - Level of outsourcing. - products/services of the company. - Check the suitability of the model. - Secondary data on SMEs' number and business performance in the Mekong Delta collected from the Statistical Yearbook of the General Statistics Office of Vietnam and The White Book on Vietnamese Businesses 2020 of the Ministry of Planning and Investment.. - (4) Structural equation modeling (SEM) through AMOS software to test the relationship between concepts in the research model. - (5) Bootstrap test to evaluate the reliability of the estimates in the research model. - (6) Multi-group analytics to evaluate whether there is a moderation effect of control variables (such as the size of the enterprise, time of establishment, time of outsourcing, business sector, types of services, operating outsourcing rate) to the extent of outsourcing and the performance of the business is not.. - 4.1 THE OUTSOURCING SITUATION OF SMES IN THE MEKONG DELTA 4.2.1 General information about SMEs in the Mekong Delta. - Interview results of 427 SMEs in 6 provinces/cities in the Mekong Delta show that most enterprises are limited enterprise (accounting for 57.14. - 4.2.2 The types of outsourcing. - Services used by businesses in the Mekong Delta are quite diverse. - Details of the services outsourced to SMEs in the Mekong Delta are shown in the following table:. - 1: Summary of services outsourced by SMEs in the Mekong Delta. - Types of outsourcing Sample % Frequency. - Most of the SMEs in the Mekong Delta outsource because of the reduced investment costs. - Survey results from 427 SMEs in the Mekong Delta show some problems when outsourced as follows:. - Figure 4.2: The difficulty of outsourcing. - 4.2 FACTORS AFFECTING OUTSOURCING AND IMPACT OF OUTSOURCING ON PERFORMANCE. - 4.2.1 Testing the reliability of the scale. - Table 4.2: The results of testing the reliability of the scales. - Benefits of outsourcing. - Characteristics of the organization. - Level of outsourcing . - Next, the EFA analysis for the performance scale of SMEs in the Mekong Delta.. - Benefits of outsourcing . - Characteristics of the. - Strategy of the business . - Thus, the scale that is very suitable for SEM analysis, and the model to evaluate the impact of outsourcing on the performance of SMEs in the Mekong Delta is adjusted as follows. - Level of outsourcing Benefits of outsourcing. - The research has found the relationship between the concepts in the model, as the following table:. - The test results can be concluded in the 15 hypotheses mentioned. - Analysis of the multi-group structure. - In addition, Gilley and Rasheed (2000) also stated that there is a difference in the level of outsourcing between ancillary activities and core activities:. - The use of external resources in SMEs in the Mekong Delta has brought effects to businesses. - In particular, outsourcing has the most substantial impact on customers' and employees' efficiency in microenterprises in the Mekong Delta.. - The test also shows that SMEs in the Mekong Delta outsource supporting activities with relatively higher efficiency than outsourcing core activities. - The inspection results are shown in the following table:. - Table 4.7: Summary of the results of testing the impact of the control variables on the relationships in the research model. - Rate of outsourcing ancillary activities. - Rate of outsourcing core activities. - 4.3.1 Factors affecting the level of outsourcing. - Indeed, outsourcing helps the managers of SMEs in the Mekong Delta to offload less important jobs and spend more time and effort focusing on performing essential jobs. - For hypothesis H 3 : The impact of managers' attitudes towards outsourcing on outsourcing levels of SMEs in the Mekong Delta (Hypothesis H 3 has a statistical significance of 5%) is similar to that of Gewald et al. - This is considered the essential factor positively influencing the use of resources from outside organizations/individuals of SMEs in the Mekong Delta... - Hypothesis H 4 : The impact of the functional characteristics on the outsourcing level of SMEs in the Mekong Delta is similar to the study of Kamyabi and Devi (2011), Hafeez and Andersen (2014) (Hypothesis H 4 has a statistical significance of 5. - The reason is that most of the SMEs in the Mekong Delta outsource mainly their employees (up to 95.78% of them hire outside workers).. - Hypothesis H 8 : The impact of the relationship between parties on the level of outsourcing (Hypothesis H 8 has a statistical significance of 5. - In addition, the research also shows that SMEs in the Mekong Delta tend to outsource organizations/individuals because they trust referrals from business partners.. - The reason may be that outsourcing is still a relatively new model for SMEs in the Mekong Delta (because nearly 45% outsource from 2 to 5 years). - Therefore, businesses may not be aware of the many benefits of outsourcing.. - The reason may be that the supplier's standard requirement is the basis for SMEs in the Mekong Delta to choose service providers without affecting the level of outsourcing in enterprises. - Survey results show that more than 50% of SMEs in the Mekong Delta decided to choose a service provider through a relationship of acquaintance and trust. - Regarding hypothesis H 6 : the study is not enough to confirm the impact of strategic outsourcing factors on the level of outsourcing in SMEs in the Mekong Delta (Hypothesis H 6 is not statistically significant at 5%) is similar to the study of Kroes and Ghosh (2010).. - This can also be explained that the SMEs in the Mekong Delta have no orientation for outsourcing. - This shows that the SMEs in the Mekong Delta does not have a long-term strategic direction for outsourcing. - 4.3.2 The impact of outsourcing on performance. - at the statistical significance level of 5%, the study shows that outsourcing in SMEs in the Mekong Delta has an impact on the financial performance of enterprises. - non-financial efficiency in SMEs in the Mekong Delta can be divided into two groups: (1) effective group in attracting and retaining customers employees and employees' work efficiency. - The results show that the level of outsourcing in enterprises and the relationship between the parties have a positive and significant impact on the efficiency of attracting and retaining customers and the performance of employees in the enterprise (Hypothesis H7b and H9b have a statistical significance of 5. - The study has not enough evidence to confirm that outsourcing in SMEs in the Mekong Delta affects the efficiency of internal work handling and organizational development (Hypothesis H 7c has no statistical significance of 5%) as research by Gilley et al. - The study on the impact of using outsourced services on the performance of SMEs in the Mekong Delta shows that the outsourced services of SMEs are quite diverse.. - In particular, labor outsourcing is a group of services used by SMEs in the Mekong Delta quite commonly, especially outsourcing accounting services, tax declaration, security, part-time workers, and cleaning. - The study also confirmed that using resources from external organizations/individuals positively affects the performance of SMEs in the Mekong Delta. - Based on the results of empirical research on the impact model of outsourcing on the performance of SMEs in the Mekong Delta, the study proposes some managerial implications as follows:. - Secondly, the services outsourced by businesses in the Mekong Delta are quite diverse
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