KHA HC

K NNG LP K HOCH
V IU PHI CNG VIC
Ging vin: Nguyn Tun Anh

MC TIU
Gip hc vin c th:
Lp k hoch mt cch hiu qu

Truyn t c cc mc tiu cng vic n cc

thnh vin nhm
Hiu qu trong gim st thc hin cng vic
Bit cch bo co tin cng vic v kt qu cho
ngi qun l
Gii quyt cc vn xy ra trong nhm v h tr cc
thnh vin nhm trong qu trnh thc hin cng vic

NI DUNG

Lp k hoch cng vic

iu phi thc hin cng vic
Qun l nhm hiu qu

CHIA NHM GII THIU CHM IM

CHIA NHM

GII THIU

t tn Nhm.

Tn & Logo ca Nhm.

Thit k Logo ca Nhm.

ngha tn Nhm.

Bu Trng nhm.

Mong i ca nhm.

1.
LP K HOCH CNG VIC

CN B GIM ST CHUYN NGHIP

H L AI?
L mt trng nhm
L mt ngi qun l
L mt ngi kt ni
L mt gio vin
L mt chuyn gia hun luyn
L mt thanh tra

L mt y t

H CN NHNG K NNG G?
Hoch nh cng vic
Giao tip
y quyn
ng vin nhn vin
Gii quyt vn
Kim tra nh gi

K NNG LP K HOCH

K HOCH L G?

LP K HOCH L G?

LP K HOCH L

Lp k hoch l tin trnh n nh nhng mc tiu v

xc nh bin php tt nht thc hin nhng mc tiu

V SAO PHI LP K HOCH?

LI CH CA VIC LP K HOCH
Ch ng vi thay i v bt nh
Hiu r hn v mc ch thay i
Ci thin hiu qu cc cng vic
Tng hiu lc khi giao tip ni b
Gip thc hin kim tra, gim st
qun l thi gian hiu qu hn
To lp cn bng trong cuc sng

Thy

Lm

THIT K V XY DNG

Qu trnh sng
to v mt tinh
thn (thit k)

Qu trnh
Sng to
v mt vt
cht (xy)

U L S KHC NHAU GIA

LNH O V QUN L?

Lnh o v Qun l

Lnh o v Qun l

NHNG K NNG CN THIT

KHI LP K HOCH
Thit lp mc tiu
Xc lp th t u tin
S dng thi gian

Lp k hoch trin khai

THIT LP MC TIU CNG VIC

MC CH V MC TIU

Mc ch l g?

Mc tiu l g?

MC CH V MC TIU
Mc ch l nhng g bn hng ti n bao gm tm
nhn v l do bn nh lm mt vic g . Mc ch
chnh l ch n.
Mc tiu l nhng kt qu c th m bn cn phi
t c trn con ng hng ti ch ca bn.
Mc ch quan trng hn mc tiu bi v nu t c
mc tiu ng nhng sai hng th cng v ngha. Bn
phi xc nh cu hi Ti i v u trc khi ti i
nh th no?

TI SAO PHI
THIT LP MC TIU?

MC CH V MC TIU
Mc ch
C sc khe tt
Ti chnh tt

Mc Tiu
Thn hnh cn i, khng c
bnh tt g nghim trng

c pht trin

Thu nhp nm 2014 t mc

10tr/thng

Ti sn

Nm 2014 c hc lp ngun

Nm 2014 c mt cn nh ring

MC CH V MC TIU CA BN
Mc ch Ca Bn

Mc Tiu Ca Bn

XC NH MC TIU
THEO TIU CHUN SMART
Specific: C th, r rng v d hiu
Measuable: o lng c
Attainable: Mc tiu phi c
kh nng t c

Realistic: Mc tiu phi thc t

Time Based: Mc tiu phi c thi gian

SPECIFIC: C TH
cng vic c thc hin tt, bn phi c mt
mc tiu phi tht c th, chi tit. Bn phi ni r
bn thc s mun g?
Bn phi ni r iu bn mun c
N c ngha th no vi bn
N c tm quan trng nh th no vi bn, b phn
ca bn
N c th thy c, s c, cm nhn c
hay khng?

MEASUABLE: O LNG C

Mc tiu ca bn phi nh
gi c bng nh lng.
Ta phi nh du hoc
o m c kt qu theo
mt cch no

ATTAINABLE: MC TIU PHI C

KH NNG T C
Mc tiu phi ph hp vi hin trng
Ph hp vi nng lc ca bn, ca t chc
Ph hp vi ngun lc hin c

Mc tiu phi ph hp vi nhng kin thc, k nng,

ti nng ca bn.
Mc tiu phi ph hp vi yu cu ca cng vic

REALISTIC: MC TIU PHI THC T

Mc tiu phi ph hp vi im mnh
im yu ca bn.
Mc tiu phi ph hp vi nhng c
hi v thch thc m bn ang c.

Mc tiu phi c tnh thit thc.

Bn phi nh ngha c thc t
khch quan

TIME BASED: MC TIU

PHI C THI GIAN
Qu trnh thc hin ca bn phi
c khung thi gian.

Mi mc tiu phi km k hoch

hon thnh
Nu khng t ra thi hn th
mc tiu ca ta ch l nh ch
khng phi cam kt
Chng ta c th iu chnh k
hn nu nh khng t c.

NG DNG SMART

Xy dng tiu chun SMART

vo cng vic v b phn ca bn

XC LP TH T U TIN

XC LP TH T U TIN L G?

GI TR L G?

Hnh ng
Thi
K vng
Nim tin

Gi
tr

V SAO PHI XC LP TH T U TIN?

80/20

20%

80%

QUN TR THI GIAN

THI GIAN BN DNG LM G?

Nht k thi gian

MA TRN QUN L THI GIAN

Khn cp

Quan trng

Khng
quan trng

Khng khn cp

II

III

IV

MA TRN QUN L THI GIAN

Khn cp
I

Khng hong
Cc vn cp bch
Cc d n n hn
Cng vic tn ng

Quan trng

Khng khn cp
II

IV

III

Khng
quan trng

Cc vic t xut
Th t, email
Hp hnh
Cc vn cp bch
Cc hot ng u thch

Lm vic trong chin lc

Tm kim c hi
Lp k hoch
Xy dng mi quan h
Trao quyn
Ngh ngi thc s

Cc cng vic v b
in thoi
Tn gu
Hot ng gii tr
Nhng vic lng ph thi gian
Th t khng lin quan

KHN CP QUAN TRNG

Khn cp
I

Khng
khn cp
II

Kt qu:

Quan trng

Khng
Quan trng

III

Cng thng.
Kit sc mt mi.
Bn rn cng vic.
Lm vic ngoi phm vi chc nng.
Qun tr khng hong.
Lun phi cha chy.
IV

KHNG KHN CP QUAN TRNG

Khn cp

Khng khn cp

II
Kt qu:

Quan trng

Khng
quan trng

III

IV

Tm nhn, vin cnh.

Cn bng.
Sng c k lut.
Ch ng.
Quan h tt.
t khng hong.

KHN CP KHNG QUAN TRNG

Khn cp
Quan trng

Khng
khn cp

II

III

Khng
quan trng

Kt qu:
Tp trung vo mc tiu ngn hn.
X l khng hong.
Tm cch ho danh.
Cng vic vn vt.
Xem nh mc tiu,k hoch lu di.
Cm gic l nn nhn, th ng, mt kim sot.
Quan h hi ht, nng cn v tan v.

IV

KHNG KHN CP
KHNG QUAN TRNG
Khn cp
Quan trng

Khng
quan trng

Khng khn cp

II

III

IV

Kt qu:
V trch nhim.
B ui vic.
Tch ri cng vic.
Ph thuc vo ngi khc hoc ph
thuc v t chc v nhng iu c bn.

LM V C

c t
Lm nhiu

Lm t

c nhiu

Lm nhiu
c t

Lm nhiu
c nhiu

Lm t
c t

Lm t
c nhiu

TH NGHIM QUN TR THI GIAN

BI TP CHO BN

LP K HOCH THC HIN CNG VIC

CNG C LP K HOCH 5W+H

WHAT

WHO

WHY

HOW

WHERE

WHEN

KHI NIM
L s dng phng php t cu hi hoch nh
cng vic
C c ci nhn tng th khi lp k hoch
Pht huy v s dng nng lc t duy ca con ngi.
ng dng c trong mi hot ng, mi cp t
t chc b phn c nhn

WHAT? - CI G?
Ni dung cng vic l g?
Ti cn phi lm g?
Cc bc cng vic l g?
Ti c cc ngun lc g?
S mong i l g?
Ti cn cc k nng g?

Ti cn nhng thng tin g?

WHY? - TI SAO?
Ti sao ti phi lm cng vic ny?
N c ngha th no i vi ti, b phn ca ti v
cng ty ca ti?
N c tm quan trng nh th no i vi ti, b phn
ca ti v cng ty ca ti?
Nu ti khng lm th hu qu s nh th no?

WHEN? - KHI NO?

Cng vic ny c khn cp v quan trng khng?
Cng vic ny c phi rt quan trng nhng khng
khn cp?
Cng vic ny khn cp nhng khng quan trng?
Cng vic ny va khng khn cp va khng
quan trng?
Ti cn bao nhiu thi gian lm vic ny?
Cc hot ng c sp xp theo th t u tin nh
th no?

WHO? AI?

Ai lm vic ?
Ai l ngi kim tra?
Ai s l ngi h tr?
Ai l ngi chu trch nhim?
Ai l ngi cn bit cc thng tin?

WHERE? - U?

Cng vic thc hin ti u?

Giao hng ti a im no?
Kim tra ti b phn no?

Ngun cung ng c ly t u?

HOW? - NH TH NO?
Ti liu hng dn thc hin l g?
Tiu chun l g?
Phng php l g?

C bao nhiu bc thc hin?

K nng vn hnh thit b l g?

Bo co, lin lc trao i thng tin nh th no?

THC HNH 5W+H

Cc nhm thc hnh xy dng

bn k hoch cng vic 5W+H

NHNG M HNH LP K HOCH HIU QU

LP K HOCH TRN MT TRANG GIY

TM NHN

S MNH

MC TIU

CC CHIN LC

K HOCH

THC HNH LP K HOCH

TRN MT TRANG GIY

LP K HOCH THEO TUN

1
Kt ni tm nhn vi s mnh ca bn

2
Nhn din cc vai tr

3
La chn mc tiu
phn t th hai cho tng vai tr

4
2
To quy chun cho quyt nh hng tun

5
2
Rn luyn tnh chnh trc khi ra quyt nh

6
2
nh gi

THC HNH LP K HOCH THEO TUN

2.
IU PHI THC HIN CNG VIC

IU PHI THC HIN CNG VIC

TRUYN T MC TIU

T chc mt cuc hp

Gp g ring tng ngi

T CHC CUC HP
Xc nh mc ch cuc hp
Xc nh nhng nguyn tc hp
Mi thnh phn tham gia
Trnh by ni dung cuc hp
ngh mi ngi chia s kin
Thng nht mc tiu

Cc thnh vin cam kt

THNH PHN THAM GIA

Ngi giao nhim v
Ngi thc hin
Ngi h tr

Nhng ngi cn bit

GP G RING
Nh qun l lp k hoch gp ring tng ngi
Xc nh ng kt qu

ngh nhn vin trnh by kin ca mnh

Giao vic c th
Ch tp trung
phng php

vo

kt

qu

ch

Hi li nhn vin xem h hiu cha

Cam kt

khng

phi

PHN B NGUN LC
Thit b
Ti chnh
Cng ngh

Thng tin
Con ngi

Thi gian

GIAO VIC HIU QU

KHI NIM GIAO VIC HIU QU

Giao vic l hnh ng giao ph nhim v cho mt
ngi vi s tin tng rng ngi s hon thnh
nhim v c giao.
Nhng hnh thc giao vic:
B nhim nhn vin vo mt v tr

Yu cu nhn vin thc hin nhng cng vic c th

Giao vic lin quan n 2 vn c bn:

Quyn t quyt

Kh nng kim sot

QUY TRNH GIAO V

PHN CNG CNG VIC HIU QU
1.
2.
3.
4.
5.
6.
7.
8.

R sot li cc cng vic.

Chn vic giao.
Lm r cc yu t lin quan n cng vic.
La chn ngi thch hp.
Giao vic.
Hng dn.
Theo di thc hin.
nh gi kt qu.

LI CH GIAO VIC HIU QU

Tit kim c thi gian

Gim c cng thng
Khch l tinh thn lm vic ca nhn vin

LA CHN CNG VIC

Phn tch thi gian
Phn chia cng vic
Cn nhc nhng nhn t quan trng
Sp xp cng vic theo th t u tin
D kin thi gian thc hin
Phn nhm cng vic

Quyt nh cui cng

HIU R TRCH NHIM

Bn phi xc nh r cng vic cn thc hin, ngi
c phn cng hiu r cng vic c giao.
Cng vic cn c giao tht c th vi tng ngi
trnh chng cho.
Tt c mi thnh vin ca mt nhm cn phi chu
trch nhim v kt qu ca cng vic.

LA CHN NG NGI
Bn cn phi chn ngi ph hp
Hy tht khch quan ng nh kin hay nhng
n tng khng tt ca bn lm sai lch vic chn
ngi thc hin.

Cn phi nh gi da trn kinh nghim v nng lc

chuyn mn ca ngi c chn.
Bc cui cng l o to nhn vin ca bn.

BO CO LIN LC BN BC

CC CU HI CHNH KHI BO CO
Bo co lc no?

Bo co cho ai?
Bo co ci g?

Nguyn tc bo co?
Hnh thc bo co?

NGUYN TC KHI THC HIN BO CO

Bo co chnh xc v nhanh chng

Hiu mc ch v vai tr ca mnh trong vic bo co

Bo co mt cch sc tch, thng tin khng tha,
khng thiu

i vi nhng thng tin xu, nhng than phin, kt qu

xu, gim thit hi => Khng che du bo co ngay!
Bo co cho ngi ra ch th
Bo co bt u bng kt qu: Quy trnh, gii thch,
bin mnh ..v..v.. Nu cn thit sau.

CC CU HI CHNH KHI LIN LC

Lin lc vi ai?

Lin lc nh th no?
Lin lc khi no?
Cn ch g khi lin lc

NGUYN TC KHI LIN LC

i vi nhng lin lc hoc li nhn khn th phi truyn
t li ngay lp tc: C lin lc gp v vn

thc v s khc nhau gia truyn tin v lin lc:

Ngi nhn c hiu thng tin mt cc chnh xc khng l
iu quan trng nht, khng phi l vn bn d nh
ni g.
Ch khng lin lc b thiu st: Tt c cc thng tin v
ngi cn c lin lc c chuyn ti y

CC CU HI CHNH KHI BN BC

Khi no cn tho lun?

Tho lun vi ai?

Cch thc tho lun nh th no?

NGUYN TC TRAO I V BN BC
Lm r vn cn bn bc
Ngh n hon cnh ca ngi khc khi bn bc

Khi trong hon cnh kh khn, hy nh bn bc sm

Khng xu h

Suy ngh trc phng hng gii quyt theo cch ring
ca mnh
i vi li ca bn thn v nhng vic xu, cng khng
che du m hy em ra bn bc

THC HNH

3.
QUN L NHM HIU QU

HOT NG

C
TRANH CHP T ONG QU

VN L G?
Vn l nhng phin toi m chng ta thng gp
trong cng vic v cuc sng.

Vn l nhng tr ngi trn con ng chng ta i.

Vn l nhng sai lch vi nhng g chng ta
mong i.
Vn l nhng rc ri, kh khn, nguy him hay
khng hong

VN L
Nguyn nhn vn
Tiu chun hiu sut
hot ng
S lch lc vn

Vn
Hiu sut hot ng
thc t

Thi gian

VN XUT PHT T U?

T chnh bn?

T ngi c phn cng?

T bn hng dn cng vic?
T quy trnh lm vic?

GII QUYT VN L G?
Gii quyt vn l mt qu trnh tm kim v thc hin
gii php nhm loi b nguyn nhn gy ra vn .

QUY TRNH GII QUYT VN

Bc 1: Xc nh vn
Bc 2: Tm nguyn nhn
Bc 3: Tm kim cc gii php

Bc 4: La chn gii php

Bc 5: Thc hin v nh gi

PHN HI V CNG VIC

PHI TCH CC
T chc cc cuc hp trong bu khng kh tch cc
Cc bn cn xem cuc hp ny nh vi cc i tc
bnh ng vi khng kh tho lun ci m
Khng nn dng cc cuc hp ny th hin
quyn lc
Mi li ph bnh phi mang tnh xy dng

NH GI HIU QU HOT NG
Ngi c phn cng c gp
kh khn g khng?
Ngun lc c c phn b
thch hp hay khng?
C cn phi kim im nu ngi
thc hin lm khng tt khng?
Trnh li cho nhn vin

X L NHN VIN C VN
Tm hiu bn cht ca vn
Tm hiu r ng c lm vic ca nhn vin
Sp xp li cng vic ph hp
B tr i nhm theo quy lut b tr
Chuyn cng tc

Sa thi

XY DNG MT MI TRNG
LM VIC TUYT VI

2
M HNH 12 NHN T QUN L

BN C BIT MNH C MONG I G

TRONG CNG VIC KHNG?

TI C NGUYN VT LIU V DNG C M TI

CN LM TT CNG VIC CA MNH KHNG?

TRONG CNG VIC, MI NGY TI C

C HI LM NHNG G TI GII NHT KHNG?

TRONG 7 NGY GN Y NHT, TI C

NHN C S CNG NHN HAY KHEN
NGI V LM GII CNG VIC KHNG?

NGI QUN L CA TI C QUAN TM

N TI NH MT CON NGI KHNG?

NGI QUN L CA TI C KHUYN

KHCH S PHT TRIN CA TI KHNG?

TRONG LM VIC, KIN CA

TI C C COI TRNG KHNG?

S MNH/MC CH CA CNG TY TI C LM
TI CM THY CNG VIC CA MNH L
QUAN TRNG KHNG?

CC NG NGHIP CA TI C QUYT
LM VIC THT CHT LNG KHNG?

TI C BN THN NHT
TRONG CNG VIC KHNG?

TRONG 6 THNG VA RI, C NHN VT C

TRCH NHIM NO NI VI TI V
S TIN B CA TI KHNG?

TRONG NM QUA, TRONG CNG VIC,

TI C C HI C HC HI V
PHT TRIN KHNG?

TNG KT 12 NHN T QUN L HIU QU

Thu hiu s mong i.
Nguyn liu v trang thit b.
C hi c th hin.

Ghi nhn v khen thng.

Quan tm n c nhn ngi lao ng.

Khuyn khch tin b.

TNG KT 12 NHN T QUN L HIU QU

Quan im ca ti c tn trng.
Mi lin h vi nhim v ca cng ty.
ng nghip tn tm vi cht lng cng vic.

Bn b ni lm vic.
Ghi nhn s tin b ca nhn vin.

C hi hc tp v pht trin.

CHC CC ANH/CH THNH CNG

TRONG LP K HOCH V IU PHI CNG VIC!