Professional Documents
Culture Documents
Kỹ Năng Lập Kế Hoạch Và Tổ Chức Công Việc
Kỹ Năng Lập Kế Hoạch Và Tổ Chức Công Việc
1.
Khi
nim
ngha
Lm
th
no
xc
nh
cng
vic?
Khi bt u mt cng vic mi, lm th no trin khai cng vic hon ho?
1C
(control)
Xc
nh
phng
php
kim
tra
1C
(check)
Xc
nh
ngun
lc
thc
hin
5M
3.1
Xc
nh
mc
tiu
yu
cu
(Why)
chnh
l
why
vi
ni
dung
nh
trn.
Xc nh c yu cu, mc tiu gip bn lun hng trng tm cc cng vic vo mc
tiu
v
nh
gi
hiu
qu
cui
cng.
3.2
Xc
nh
ni
dung
cng
vic
(What?)
1W
=
what?
Ni
dung
cng
vic
l
gi?
Hy
ch
ra
cc
bc
thc
hin
cng
vic
c
giao.
Bn hy chc rng, bc sau l khch hng ca bc cng vic trc.
3.3
Where:
-
Xc
u,
Cng
Giao
Kim
Testing
nh
th
vic
hng
tra
nhng
bao
gm
thc
ti
ti
a
b
cng
3W
cc
cu
hin
ti
im
phn
on
hi
sau:
u?
no?
no?
no?
When: Cng vic thc hin khi no, khi no th giao, khi no kt thc
- xc nh c thi hn phi lm cng vic, bn cn xc nh c mc khn cp
v
mc
quan
trng
ca
tng
cng
vic.
C
4
loi
cng
vic
khc
nhau:
+
Cng
vic
quan
trng
v
khn
cp,
+
Cng
vic
khng
quan
trng
nhng
khn
cp,
+
Cng
vic
quan
trng
nhng
khng
khn
cp,
+
Cng
vic
khng
quan
trng
v
khng
khn
cp.
Bn
phi
thc
hin
cng
vic
quan
trng
v
khn
cp
trc.
Who:
Ai,
bao
gm
Ai
cc
lm
Ai
nh
phng
sau:
tra
tr.
nhim
kim
h
trch
chu
Xc
cnh
vic
Ai
Ai
3.4
kha
php
1H
c
c
tnh
g?
Lm
th
no
o
lng
c
tnh
?
o
lng
bng
dng
c,
my
mc
nh
th
no?
- C bao nhiu im kim sot v im kim sot trng yu
(Xem chi tit qua ti liu v MBP phng php qun l theo qu trnh)
3.6
Xc
nh
phng
php
kim
tra
(check)
Xc
nh
ngun
lc
(5M)
a.
Man,
bao
gm
cc
ni
dung:
- Nhng ai s thc hin cng vic, h c trnh , kinh nghim, k nng, phm cht,
tnh
cch
ph
hp?
Ai
h
tr?
Ai
kim
tra?
- Nu cn ngun phng nga th c ngun lc con ngi h tr khng?
b. Material = nguyn vt liu/h thng cung ng, bao gm cc
Xc
nh
tiu
chun
Tiu
chun
nh
cung
Xc
nh
phng
php
giao
- Thi hn giao hng.
4.
Hoch
Hoch
Hoch
Hoch
Hoch
- Hoch nh tun.
4.1
c
Qu
u
4.2
c
-
Phn
nh
nh
nh
Mc
nh
Thi
hn:
chin
kh:
tiu:
chi
trnh
c
bn
ca
hoch
Nhn
thc
c
Xc
nh
cc
Pht
trin
cc
Xc
nh
cc
phng
nh
gi
cc
La
chn
Hoch
nh
cc
k
Lng
ha
bng
hoch
ra
Mt
K
ca
bn
hoch
Hoch
Thi
Mc
lc
im
nm
rng
tit
vi
Khun
Mc
loi
lc.
nghip.
n.
tiu.
nm.
thng.
chin
tc
d
nh
nh
Hoch
hn:
Khun
tiu:
hoch
k
pht
nh
la
phng
phng
hoch
ph
nh
ngn
nh
chin
kinh
cng
tc
ngy,
chi
chin
c
mc
tin
nh
hoch
trin
tun,
kh:
tit
yu t:
NVL.
ng.
hng
xc
lc
hi
tiu
chn
n.
n
tr
qu
lc:
doanh
ty.
nghip
im
thng
hp
nh
u
-
ra
H
ca
hoch
4.3
Hoch
nh
d
Xc
nh
cc
yu
cu
ca
d
Xc
nh
cc
quy
trnh
c
Xc
nh
ngun
lc
cung
cp
cho
d
Xy
dng
k
hoch
thc
hin
d
n
theo
s
n
n.
bn.
n.
gantt
4.4
(Phn
-
tiu:
tiu)
tiu
tiu
tiu:
bn tham
Phn
iu
Lp
k
kho
ng
ca
nghip:
ngn
ny,
hot
s
trnh
tc
nh:
nang.
ng
nh
vic
mu
hn.
Cc
thng
ti
liu
Cc
loi
Quy
Cc
Hng
Cc
k
hoch
thc
nh
t
chc
cm
tay,
hot
quy
dn
hin
cng
Mc
theo k
loi
kin
hoch
biu
tiu,
mc
nng
ca
thc
qun
l
mc
theo
mc
mc
hin
mc
4.4.1
Phn
loi
mc
tiu
Mc
tiu
cp
cng
ty,
b
phn,
c
nhn
- Theo Peter Drucker, mc tiu ca cng ty xp t ngn hn n di hn nh sau:
+
Tn
ti
v
tng
trng.
+
Li
nhun
+
Phn
b
cc
ngun
lc
v
ri
ro
+
Nng
sut
+
Vi
th
cnh
tranh
+
Pht
trin
ngun
lc
+
Pht
trin
cng
ngh
+
Trch
nhm
x
hi.
4.4.2
iu
kin
iu kin ca mc tiu phi m bo
Specific
c
Measurable
Achievable
Realistics
Timebound
ca
mc
yu cu ca nguyn
th,
d
o
lng
va
thc
c
thi
tc
tiu:
SMART
hiu
c
sc.
t.
hn.
a/Specific
c
th,
d
hiu
- Ch tiu phi c th v n nh hng cho cc hot ng trong tng lai.
- ng ni mc tiu ca bn l dn u th trng trong khi i th ang chim 40 % th
phn.
- Hy t mc tiu chim ti thiu 41% th phn, t bn s bit mnh cn phi c t
bao
nhiu
na.
b/Measurable
o
lng
c
- Ch tiu ny m khng o lng c th khng bit c t c hay khng?
- ng ghi: phi tr li th ca khch hng ngay khi c th. Hy yu cu nhn vin tr li
th
ngay
trong
ngy
nhn
c.
c/Achievable
va
sc.
- Ch tiu phi c tnh thch thc c gng, nhng cng ng t ch tiu loi khng th
t
ni.
- Nu bn khng c ging ca tri ph th ng t ch tiu tr thnh siu sao. Gi trng
lng
mc
l
tng
45kg
c
th
va
sc
hn.
d/Realistics
thc
t.
thi
hn.
tin
Mt trong nhng cng c rt hiu qu l
mc
tiu
lp
k
phn mm Microsoft
(gantt)
hoch
project.
4.5
Hoch
nh
k
hoch
nm
Ngun
thng
tin
t
lp
k
hoch
nm
bao
gm:
T
chin
lc
ca
cng
ty.
T
cc
d
n
tham
gia
- T mc tiu ca cng ty v mc tiu b phn do cng ty giao.
T
cc
nhim
v
theo
chc
nng
nhim
v
b
phn.
Ni
dung
ca
k
hoch
cng
tc
nm:
Ni
dung
cc
mc
tiu
cng
vic.
Thi
gian
thc
hin.
- Mc quan trng ca cc cng vic ( gip b phn c th t trng tm vo cng tc
no
v
nh
gi
cng
vic
cui
nm).
4.6
Hoch
nh
Ngun
thng
tin
Cc
cng
vic
Cc
cng
vic
Cc
cng
vic
mi
k
hoch
lp
k
hoch
trong
k
hoch
thng
trc
cn
tn
pht
sinh
do
cng
ty
thng:
thng
nm.
ti.
giao.
Ni
dung
k
hoch
thng
Cc
cng
vic
quan
trng
trong
thng
- Phn cc cng vic c th gm: ni dung cng vic, thi gian thc hin, ngi thc hin.
- Cc cng vic cha xc nh c lch (nhng phi lm trong thng hoc lm trong thng
sau).
4.7
Hoch
nh
k
Ngun
thng
tin
lp
Cc
cng
vic
trong
Cc
cng
vic
trong
tun
trc
- Cc cng vic mi pht sinh do cng ty giao thm.
k
k
cha
hoch
hoch
hoch
thc
hin
tun
tun:
thng.
xong
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