Quản Lý Nhà Hàng Cần Làm Việc Gì

Qun l nh hng lun l mt cng vic kh nhiu p lc v nhiu vn v qun l
tng quan vi nh hng. i vi nhng ngi c nhiu nm kinh nghim v c kh

nng qun l tt th tht tuyt. Cn vi nhng ai mi ngh th c th vn cha hnh
dung c nhng cng vic cn lm l g.
Vy nhng cng vic qun l nh hng l g? Nhng cng vic m ngi qun l cn
lm l g?
Hy cng vi http://khachsannews.beep.com tham kho bi vit ny nh
Qun l ti chnh
Vn ti chnh l lun mt trong nhng vn quan trng v ngi qun l cn phi

c k hoch qun l mt cch chi tit v mt cch cht ch.
Tuy ngi qun l khng trc tip thu chi nhung cn phi bit c khon thu chi v
nhng khon no, mc no. S tin thu chi trong mt ngy, 1 tun v mt thng l bao
nhiu c nhng k hoch ti chnh thu chi ph hp vi hot ng ca nh hng.
Bn thn ngi qun l nh hng kim sot cht ch ngun thu, chi ca nh hng s
trnh c nhng tn tht khng ng c. y l cng vic quan trng, i hi s chnh
xc v ch ng ca ngi qun l.
Xc nh th trng chnh ca nh hng
y cng l mt trong nhng yu t quan trng na. Bt c nh hng no cng khng

c th p ng c tt c mi ngi v ch cn phc v 10-20% khch hng. Chnh v
th m qun l nh hng cn xc nh th trng ca nh hng tp trung vo u v xy
dng tht tt c th phc v th trng tht tt.
Ngi qun l cn phi xc nh trc th trng chnh ca nh hng mnh l i tng

no: l dn cng s, sinh vin, doanh nhn hay l cng nhn lao ng ph thng? Khi
xc nh c i tng chnh ca nh hng, bn s c c s nh hng ng n
trong c hot ng ca nh hng.
Xy dng phong cch ring ca nh hng
Khi xc nh c i tng khch hng m nh hng mun hng ti th cn phi

xy dng nh hng c phong cch v style theo nhng i tng kia.
Vic xy dng phong cch ring ca nh hng mnh l iu quan trng xy dng
hnh nh ca nh hng trong mt khch hng. Phong cch phi ph hp vi th
trng m mnh hng ti, ph hp vi phong cch c nhn ngi qun l v mang
mt thng ip, mt ngha no n khch hng.
Vic xy dng phong cch ring ca nh hng c th hin trong vic bi tr khng
gian, trang phc v phong cch phc v ca nhn vin, c trng ca tng mn n,
ung,
Qun l nhn vin

i vi nh hng nh, bn s d dng qun l c nhn vin, v ngc li nhng ca
hng ln th s lng nhn ng th bn c th cng vic qun l c th s kh hn.
Nhn vin chnh l ngi trc tip vi khch hng, nh hng li n tng vi khch
hng hay khng l do thi phc v ca nhn vin i vi khch hng. Chnh v th
m vic qun l nhn vin l v cng quan trng.
Ngi qun l cn phi sp xp, iu ng nhn vin vo cc v tr nht nh ph hp

vi kh nng lm vic ca h; nh gi kt qu lm vic theo tng n v thi gian:
hng ngy, hng tun, hng thng, qu, T c chnh sch khen thng to ng
lc cho nhn vin lm vic. Bn cnh nhng nhn vin chnh thc, lm vic thng
xuyn ti nh hng cn c nhng ngi lm bn thi gian, khng c nh thi gian lm
vic khin cho cng vic qun l c nhiu vn hn, ngi qun l cn phi nm r s
lng, thi gian lm vic ca nhn vin c c hiu qu ti u nht.
iu hnh mi cng vic trong nh hng
cho hot ng ca nh hng c c hiu qu ln nht, ngi qun l cn bit xy

dng k hoch, chin lc cho nh hng mt cch c th nht. iu quan trng nht
trong tin trnh pht trin nh hng l phi to ra nhng im nhn quan trng to n
tng trong mt khch hng. Ngi qun l cn c s ch ng, sng to hot ng
ca nh hng c pht trin hiu qu. Bn cnh , trong mi cng vic, mi s kin
quan trng, ngi qun l nh hng cn phi phn b cng vic, iu ng cc b phn,
nhn vin thc hin.
Gii quyt cc khiu ni ca khch hng v nhng mu thun trong nh hng
Bt k kinh doanh lnh vc no cng khng trnh c nhng sai st v phn nn t

khch hng. Kinh doanh dch v li cn b nhiu c bit l lnh vc nh hng.
V khi khch hng c nhng bt mn, khin ni vi nhn vin, vi nh hng th ngi
qun l l ngi u tin ng ra chu trnh nhim v gii quyt cc vn pht sinh
th s to c nim tin t pha khch hng hn.
Ngi qun l cn c c k nng giao tip, m phn v gii quyt vn khch

hng c th tin tng.
Bn cnh nhng khiu ni vi khch hng, mu thun i vi cc b phn, nhn vin

trong nh hng cng l iu kh trnh khi. Trc nhng vn nh vy, cho b
my hot ng ca nh hng c hiu qu, ngi qun l cng cn phi trc tip ng
ra gii quyt.
Cn rt nhiu cng vic quan trng khc i hi ngi qun l cn phi trc tip lm
vic, trc tip gii quyt. S lng cng vic nhiu, trch nhim nng n i hi ngi
qun l cn n mt cng c h tr cng vic c th tr nn n gin v hiu qu
hn.
C k hoch qun l c th
Vic qun l nh hng, khch sn s tr nn d dng hn nu ngi qun l c nhng

k hoch qun l c th, c bit l v chin lc marketing v phng hng qun l
ti chnh. Vi chin lc marketing, bn cn phi lp ra nhng k hoch marketing c
tnh kh thi cao, ph hp vi xu hng th trng v cn xc nh r mc tiu c th
ca tng chin lc. V vn ti chnh, bn cn phi nm c tnh hnh thu chi hng
ngy, hng tun, hng thng c nhng k hoch y mnh kinh doanh hiu qu
hn.
Tham kho thm: B Quyt Qun l nh hng hiu qu
Ngun: http://khachsannews.beep.com/quan-ly-nha-hang-can-lam-nhung-cong-viec-gi-
2017-11-17.htm

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Qun l nh hng lun l mt cng vic kh nhiu p lc v nhiu vn v qun l

tng quan vi nh hng. i vi nhng ngi c nhiu nm kinh nghim v c kh

Hy cng vi http://khachsannews.beep.com tham kho bi vit ny nh

Vn ti chnh l lun mt trong nhng vn quan trng v ngi qun l cn phi

Xc nh th trng chnh ca nh hng

y cng l mt trong nhng yu t quan trng na. Bt c nh hng no cng khng

Ngi qun l cn phi xc nh trc th trng chnh ca nh hng mnh l i tng

Xy dng phong cch ring ca nh hng

Khi xc nh c i tng khch hng m nh hng mun hng ti th cn phi

Qun l nhn vin

Ngi qun l cn phi sp xp, iu ng nhn vin vo cc v tr nht nh ph hp

iu hnh mi cng vic trong nh hng

cho hot ng ca nh hng c c hiu qu ln nht, ngi qun l cn bit xy

Gii quyt cc khiu ni ca khch hng v nhng mu thun trong nh hng

Bt k kinh doanh lnh vc no cng khng trnh c nhng sai st v phn nn t

Ngi qun l cn c c k nng giao tip, m phn v gii quyt vn khch

Bn cnh nhng khiu ni vi khch hng, mu thun i vi cc b phn, nhn vin

Vic qun l nh hng, khch sn s tr nn d dng hn nu ngi qun l c nhng

Tham kho thm: B Quyt Qun l nh hng hiu qu

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