H THNG QUN L KHCH SN

NHM 888

CNG TY PHT TRIN PHN MM DEVELOPMENT888

a ch: s 468 Bch Mai Hai B Trng H Ni
Email: PhongDuAn@Development888.com.vn
in thoi: (04) 3456 7888 Fax :(04) 6666 8888
Website: Development888.com.vn

H Ni, ngy 30 thng 4 nm 2014

BO CO KHO ST NGHIP V
PHN MM QUN L KHCH SN
a im: Ti tr s chnh cng ty cng ty u t pht trin Mi Mi Yu Em 696
Trn i Ngha Hai B Trng H Ni.
Thi gian: ngy 25 thng 3 nm 2014
Bn A: n v kho st: Cng ty pht trin phn mm 888
Cc thnh vin tham gia:
Gim c iu hnh: V Trung c
Trng phng d n: Trn Duy Huy
Trng phng Marketing: V Thnh t
Trng phng Ti v: L Khnh Trnh
Bn B: n v c kho st: Cng ty c phn u t Mi Mi Yu em
Cc thnh vin tham gia:
Gim c : Nguyn Thanh Tuyn
Ph Gim c: ng Vn Tng
Trng phng nhm s: Nguyn Trng Quyt
I KHO ST HIN TRNG....................................................................................... 3
Page 1 of 46 | Version v5.0 30042014

H THNG QUN L KHCH SN

NHM 888

- GII THIU...........................................................................................................................3
1.1 Gii thiu chung.............................................................................................. 3
1.2 C cu t chc khch sn..................................................................................3

2. QUY TRNH THC HIN..........................................................................................................4

2.1

Quy trnh t v thu phng............................................................................ 4

2.2

Quy trnh tr phng..................................................................................... 7

3. M T QUY TRNH GIAO DCH V CC D LIU X L.............................................9

3.1

D liu vo................................................................................................ 9

3.2 D liu ra.................................................................................................... 11

4. NH GI HIN TRNG H THNG C...........................................................................13
4.1

Cc vn trong h thng c........................................................................13

4.2

Gii quyt vn vi h thng mi.................................................................14

II - PHN TCH H THNG....................................................................................... 14

1.S PHN CP CHC NNG............................................................................................14
1.1 S mc nh.............................................................................................. 14
1.2 Cc chc nng chi tit...................................................................................... 16
2.

BIU LUNG D LIU................................................................................................21

2.1 Biu lung d liu mc ng cnh:...................................................................21
2.2

Biu lung d liu mc nh :....................................................................23

2.3

Biu lung d liu mc di nh...............................................................24

3. S THC TH LIN KT................................................................................................30

III - THIT K......................................................................................................... 31
IV - XY DNG CHNG TRNH.............................................................................. 41
V - CI T........................................................................................................... 41
KT LUN............................................................................................................. 41
TI LIU THAM KHO............................................................................................ 41
PH LC................................................................................................................ 41
1.

Bin bn hp................................................................................................ 41

2.

Hp ng................................................................................................. 43

3.

Bo gi....................................................................................................... 48

Page 2 of 46 | Version v5.0 30042014

H THNG QUN L KHCH SN

NHM 888

I KHO ST HIN TRNG

1 - GII THIU
1.1 Gii thiu chung
Khch sn Mi Mi yu em c v tr ti a ch 696 Trn i Ngha Hai
B Trng H Ni .c thnh lp vo nm 2014, do cng ty c phn u t
Mi Mi Yu Em qun l. y l mt cng ty mi thnh lp v u t vo lnh
vc khch sn, vi quy m va phi. Khch sn c xy dng v tr kh
thun li, vi din thch sn 300m2, vi chiu cao 8 tng. Tuy nhin cc khu
trong cng tc qun l v kinh doanh ca khch sn cn mang tnh cht th
cng nn gp nhiu kh khn trong cng tc qun l.
1.2 C cu t chc khch sn

GIM C

Phng k
ton

L tn

B phn
phng

B phn
bo v

- Gim c iu hnh : Nguyn Thanh Tuyn - S in thoi 0976634444 vi vai tr

qun l chung.
- B phn k ton: c nhim v thc hin tt c cc cng vic k ton c lin quan
n doanh thu (thu nhp) ca khch sn cng nh cc khon phi tri ch nh: tin

Page 3 of 46 | Version v5.0 30042014

H THNG QUN L KHCH SN

NHM 888

thanh ton cho cc nh cung cp vt t, vt liu, tin lng nhn vin, tin in, tin
in thoi Cui cng l bo co tnh hnh kinh doanh ca khch sn (l, li) v a
ra d bo ti chnh trong tng lai trnh ln gim c qun l.
- B phn l tn: c trch nhim qun l cng vic ng k phng ca khch n ngh
ti khch sn. ng thi lm cc th tc nhn phng, tr phng cho khch, kim tra
khch n v i khi khc sn, tr li cc yu cu v in thoi v gip khch hang
nu c yu cu. Ngoi ra b phn l tn cn kim c chc nng Marketing qung
b v cc dch v khc ca khch sn nh hng dn du lch v bn cc Tuor du lch
nh nhn vin c thm hoa hng.
- B phn bung, phng : c trch nhim v sinh hng ngy phng ca khch, kim
tra hin trng cc trang thit b tronh phng bo co vi gim c khi c yu cu
hay sa cha, thay th nu cn thit.

2. QUY TRNH THC HIN

2.1
Quy trnh t v thu phng
S quy trnh t v thu phng

Page 4 of 46 | Version v5.0 30042014

T
Xcchi
nh
Tng
kh
hp
nng
Tr
thng
li
tkhch
phng v
tinkim
t thng
phng
tra phng
tin phng
trng
hin c

H THNG QUN L KHCH SN

NHM 888

Yu cu t phng

Khch n t phng

Nhn vin l tn

Yu cu t
phng

X l yu cu

Xc nh kh nng v
kim tra phng trng

Tr li khch thng tin

Khch t chi
phng hin c

Khch nhn
phng

Kt qu t phng

Lp thng tin t phng Xc nhn ca

khch

Sa i

Tng hp thng tin

t phng

Page 5 of 46 | Version v5.0 30042014

Nhn vin qun l

H THNG QUN L KHCH SN

NHM 888

ng k Phng cho Khch:

Khi khch hng c nhu cu t phng. H s lin h vi nhn vin l tn
ng k phng ti khch sn.
Nhn vin l tn s ghi li thng tin v Khch hng bao gm Gii tnh,
Nm sinh, i ch, in thoi, Quc tch, Ngh Nghip, CMND, Ngy
khch ng k, ngy n, ngy d nh i, v s tin t cc. Khch
hng c th l khch l hoc l khch on. Nu l khch on th cn
xc nh trng on thanh ton tin.
Nhn tin t cc:
trnh ri ro trong vic khch hu ng k phng. Nhn vin phi thu
trc tin t cc cu khch hng.
Nhn vin s ghi li s tin m khch ng trc. S tin ny tu
thuc vo tng loi phng nht nh. Tuy nhin trc khi khch n
nhn phng 7 ngy m hu vic ng k th khng phi bi thng.
Kim tra phng:
Tnh trng phng c th l:
Phng c ngi.
Phng ang trng.
Phng t trc.
Phng ang sa cha.
Mi phng trong khch sn c s phng, s lu, loi phng v
ng vi mt gi tin nht nh. Khch sn gm c ba loi phng 1,
2, 3 tng ng vi gi nh sau 150.000 , 200.000, 250.000 (trong
c 10% VAT)
Giao phng cho khch:
Sau khi ng k phng, nhn vin l tn s giao s phng cng
cha kho cho khch.
Nhn vin l tn s ghi li ngy, gi khch n nhn phng.

Page 6 of 46 | Version v5.0 30042014

H THNG QUN L KHCH SN

NHM 888

Nhn giy t:
Khi giao phng cho khch nhn vin l tn phi gi mt s giy
t tu thn nh: CMND, Passport,..
i phng:
Sau khi nhn c phng nu khch c nhu cu i phng th
nhn vin l tn s kim tra li thng tin phng. Nu cn phng
trng th lm th tc i phng cho khch.
S t v thu dch v

Cung cp dch v

Lu thng tin dch

v

Tng hp thng tin dch

v
Cung cp dch v:
Trong thi gian ti khch sn nu khch c nhu cu dng cc
dch v ti khch sn th nhn vin s cung cp cho khch. Cc
dch v ny bao gm: Dch v gi in, n ung, git gi, i li.
Nhn vin s ghi li h tn khch hng, s phng ang , ngy,
tn dch v dng, gi tin cho dch v .

1. Quy trnh tr phng

S tr phng

Page 7 of 46 | Version v5.0 30042014

T
Xcchi
nh
Tng
kh
hp
nng
Tr
thng
li
tkhch
phng v
tinkim
t thng
phng
tra phng
tin phng
trng
hin c

H THNG QUN L KHCH SN

NHM 888

Yu cu tr phng

Khch tr phng

Nhn vin l tn, k thut

Nhn vin qun l

Yu cu tr
phng

Xc nhn thng tin tr

phng

X l yu cu

Kim tra hin trng

phng v trang thit b

Lu li
hin trng
phng

Nhn tin thanh

ton

Kt qu tr phng

Lp ha n thanh tonXc nhn ca

khch

Tng hp thng tin

t phng

Page 8 of 46 | Version v5.0 30042014

H THNG QUN L KHCH SN

NHM 888

Nhn phng khch tr:

Khi khch c nhu cu tr phng, nhn vin l tn s xc nhn v
nhn li cha kho phng.
Nhn vin l tn kim tra phng v trang thit b trong phng
Tr giy t:
Bn cnh nhn li cha kho phng. Nhn vin l tn tr li cc giy
t tu thn cho khch.
Lp tng ho n:
Bao gm: tn khch, ngy , ngy i, s phng, tin phng, tin dch
v (nu c), tin bi thng trang thit b (nu c) s tin m khch
t cc trc v tng tin m khch phi tr.
Thu tin khch:
Nhn vin thu tin khch da vo bn ho n. Vic thanh ton ny
ch yu bng tin mt VN.
3. M T QUY TRNH GIAO DCH V CC D LIU X L
3.1 D liu vo
Phn vic ca b phn L tn:
Khi c khch ng k thu phng (trc tip hay qua in thoi)
nhn vin L tn kim tra trng thi cc phng trong S nht k
phng. Nu cn phng th tr li chp nhn v lm th tc nhn
phng cho khch.
Ghi thng tin khch t phng vo s nht k phng (H tn,
tui, CMND, a ch).
Khi khch tr phng nhn vin l tn yu cu khch trao li cha
kha phng v thc hin kim tra s nht k phng ly thng
tin lp ha n thanh ton cho khc v chuyn ha n ny n
b phn k ton khch hng thc hin thanh ton tin v nhn
bin lai thu tin.
Cp nht li thng tin trong s nht k phng.

Page 9 of 46 | Version v5.0 30042014

H THNG QUN L KHCH SN

NHM 888

u gi lm vic mi bui sng hng ngy nhn vin L tn ly

nhng thng tin v khch tr mi n c quan cng an thc
hin ng k tm tr tm vng cho khch.
Cng vic cui cng ca L tn l giao tip vi khch hng, gii
p cc thc mc ca khch hng v hng dn h s dng nhng
dch v m khch sn ang cung cp.
Phn vic ca b phn k ton:
Qun l thu: khi c khch thanh ton th nhn vin thi ngn thc
hin thu tin v vit Bin lai trao li cho khch tip n l lu tr
ha n ng thi ghi chp khon tin thu vo s thu . tng ng
vi ngy thu lm i chng v bo co ln cp sau ny.
Qun l chi: cc ngun chi bao gm: tin mua lng thc thc
phm, tin in, in thoi, lng, trang thit b, thu tt c cc
khon ny u c ghi chp vo trong s.
Qun l nhn s: do c cu hot ng ca khch sn quy m
khng qu ln, s lng nhn vin khng nhiu, nn chc nng
qun l nhn s c b phn k ton kim lun.
Bo co doanh thu: hng thng b phn k ton phi s dng s
tin mt lm cn c thng k tng chi, tng thu t lp bo co
ti chnh trnh ln gim c.

Page 10 of 46 | Version v5.0 30042014

H THNG QUN L KHCH SN

NHM 888

1. D liu ra
a. S theo di phng ngh ti khch sn :

Page 11 of 46 | Version v5.0 30042014

H THNG QUN L KHCH SN

NHM 888

b. Phiu thanh ton :

c. Phiu t phng

Page 12 of 46 | Version v5.0 30042014

H THNG QUN L KHCH SN

NHM 888

4. NH GI HIN TRNG H THNG C

4.1 Cc vn trong h thng c
Quy trnh t thu phng v tr phng, lu thng tin u lm th cng v c
lu bng Exel v trn s sch nn c nhiu nhc im.
Lu tr h s th cng vi s lng ln nn kh x l v lu tr trong nhiu
nm gy ra kh khn trong qun l v tm kim. Tn thi gian v cng sc cho
ngi qun l, iu hnh
Nu c sai st kh sa i, khng c s lin kt gia cc phng, ban trong
cng ty

Page 13 of 46 | Version v5.0 30042014

H THNG QUN L KHCH SN

NHM 888

Chnh v nhng nhc im ni trn v i hi trong vic qun l mt cch nht

qun hiu qu v tn km vic xy dng mt H thng qun l Khch sn Mi
Mi Yu Em l cn thit
4.2 Gii quyt vn vi h thng mi
Xy dng vic qun l cc phng ca khch sn vi cc yu cu sau :
Tra cu c tt c cc thng tin ca nhn vin.
Tra cu c danh sch khch thu phng cng vi m phng, CMND , m s
khch hng
Tra cu c ngy gi khch thu phng,t phng.
Tra cu c c im nh phng trng, phng ang c sa cha, tng s
phng thu .
Tra cu c loi phng, m phng, s tng, s in thoi ca phng.
Cho bit c doanh
thu trong
ngy,trong
thng, trong qu v trong nm.Cho
QUN
L KHCH
SN
bit khch tr thanh ton tin cha, t cc bao nhiu.
C th thm bt, tm kim, xo b, chnh sa, thay i thng tin v in tt c cc
thng tin.
Qun lQun
phng
l t v thu
phng
Qun l dchQun
v l nhn vin Bo co
Qun
l khch

II - PHN TCH H THNG

1.S PHN CP CHC NNG

1.1 S mc nh
a. S
Lp
danh sch dch
Lp v
danh nhnThng
vin k lng khch
Lp danh schNhn
phng
yu cu t
Lpphng
danh sch
khch
BIU PHN CP CHC NNG

Qun l trng thi

Tr phng
li yu cu tPhn
phng
Nhn
loi khch
v tr li y/c s Phn
dng loi
dchnhn
v vin
Phn loi khch

Nhn
Qun l tin
nghiyu cu thu phng Lp ho n s dng dch v

Hoch ton thu chi

Lm
ho n thanh ton
Trao ho n
phng
Danh
sch nhn
vin
yu
cu
phng
Tr li
yu cuNhn
thuPage
phng
14 tr
of 46
| Version v5.0
30042014

H THNG QUN L KHCH SN

NHM 888

b. Chc nng chinh.

H THNG
To user, Phn quyn c th, phn quyn cc thao tc v d liu user c php
xem. C th to nhiu user ng nhp khch nhau qun l cho cc khch sn. Phn
quyn c th cc thao tc c php, khng c php. V d : thao tc thay i gi,
thay i gi Check-in, cc vng d liu c php thao tc nh: doanh thu, chi ph,
phn tch, nht k s dng
Page 15 of 46 | Version v5.0 30042014

H THNG QUN L KHCH SN

NHM 888

DANH MC
Danh sch phng: Bao gm cc phng, thng tin chung.
Danh sch khch: Thng tin v khch.
Danh sch dch v: Cc dch v cung cp.
Danh sch nhn vin: Cc nhn vin, s li u ngy gi lm vi c, lng bng,..

NGHIP V
t v thu phng: Tm kim v tr li cho khch
L p danh sch: phng, khch, nhn vin.
Thng k, phn loi s lng khch
Hoch ton cc khon thu, chi.
L p ha n thanh ton.

BO CO
H thng bo co chi tit v tng hp khc nhau p ng cc yu cu truy xut
thng tin phc v qun l, theo di hot ng.

Thng k s ln khch lu tr.

Bo co doanh thu hng ngy.
Bo co chi tiu khch hng n nay.
Bo co doanh thu nh hng.
Bo co doanh thu cc dch v khc.
Bo co tng hp cui ngy.
Bo co tng hp theo thi im.

1.2 Cc chc nng chi tit.

CC CHC NNG X L CA H THNG
Gm 6 chc nng chnh l:

Qun l phng
Qun l t v thu phng
Qun l khch
Qun l dch
v
QUN
L
Qun l nhn vin
Bo co

KHCH SN

QUN L KHCH SN

Qun l
Qun
phng
l t v thu
phng
Qun l dch
Qun
v l nhn vinBo co
Qun
l khch
Page 16 of 46 | Version v5.0 30042014

H THNG QUN L KHCH SN

NHM 888

QUN L PHNG
Phng l i tng chnh ca h thng cn qun l. Do s lng phng trong
khch sn l tng i nhiu nn cn phi c mt b phn chc nng qun l phng
nhm cp nht thng tin v mt cch thng xuyn do yu t hot ng nghip v ca
khch sn: khch hng t v tr phng hng ngy nn phi c nhng thao tc qun l.

Chc nng ny lm nhim v chnh l:

Lp nn danh sch cc phng tra cu.
Qun l trng thi phng (Cn trng, phng ht, phng ang sa cha, dn
dp).
Qun l trang thit b tin nghi ca phng (in thoi).

QUN L PHNG

Lp danh sch phng Qun l trng thi phng

Qun l tin nghi

Page 17 of 46 | Version v5.0 30042014

H THNG QUN L KHCH SN

NHM 888

QUN L T V THU PHNG

Qun l cc hot ng t v thu phng khi c khch n thu:
Nh n yu cu t phng: Khi c khch lin lc(gi i n , email) mun t
trc m t phng no , trc khi n .
Tr li yu cu t phng: Kim tra xem cn phng p ng yu cu ca
khch. Tr li cho h c hay ht phng, ho c trong thi gian bao lu th c.
Nh n yu cu thu phng: Khi c ngi khch n trc tip yu cu thu
phng.
Tr li yu cu thu phng: Kim tra phng v tr li.
Trao ha n phng: Bao gm nhng thng tin v s phng, nhng khon ph
dch v, tin phng,
Nh n yu cu tr phng: Khi khch tr phng, thanh ton.

QUN L T V THU PHNG

Nhn yu cu
Trt
li phng
yu cu
Nhn
tyu
phng
cu
Trthu
li yu
phng
cu thu
Trao phng
ha n
Nhn
phng
yu cu tr

Page 18 of 46 | Version v5.0 30042014

H THNG QUN L KHCH SN

NHM 888

QUN L KHCH
Khch hng l mt trong nhng i tng chnh ca khch sn cn c qun l. Do
s lng khch hng nhiu v l nhng i tng khc nhau nn cn phi c qun
l, trnh c s nhm ln gia cc khch hng khi n s dng dch v khch sn.
Ngoi ra cn phi qun l cc thng tin cn thit ca khch hng khi vo khch sn.

QUN L KHCH

Nhp danh sch khch hng

Phn loi khch

QUN L DCH V
Lp nn danh sch qun l cc dch v trong khch sn (git l, a n khch, mt
xa). Thng qua y m khch sn c th nhn v tr li cc yu cu v dch v ca
khch hng.

QUN L DCH V

Lp danh sch dch Nhn

v
ho
v tr li yu cuLp
dch
v n s dng dch v

Page 19 of 46 | Version v5.0 30042014

H THNG QUN L KHCH SN

NHM 888

QUN L NHN VIN:

Chc nng ny qun l nhn vin trong khch sn, c nhim v lp danh sch chi
tit v tng cn b nhn vin cc phng thun loi trong vic qun l.

QUN L NHN VIN

Lp danh sch nhn vin

Phn loi nhn vin

BO CO:
C nhim v tng hp tnh hnh hot ng ca khch sn trong tng thng, tng qu
v tng nm. Thng k s lng khch (khch trong v ngoi nc), thng k doanh
thu ca khch sn, a ra li sut v hng pht trin ca khch sn.
Thng k lng khch: S lng thu phng, xu hng, thi im, thi gian,

nhu cu khch thu.

Phn loi khch: Theo thng tin, i tng khch, h hay dng dch v no.
K hoch thu chi: Cc khon chi tiu, nng cp, sa cha.
L p ha n thanh ton: Cc ha n cho khch.
L p danh sch nhn vin: Cc nhn vin phc v, l tn, qun l.

BO CO

Thng k lng
Phn
khch
loi khch
K hoch
Lp
thuho
chin
Lp
thanh
danhton
sch nhn vin
Page 20 of 46 | Version v5.0 30042014

H THNG QUN L KHCH SN

NHM 888

2. BIU LUNG D LIU

2.1Biu lung d liu mc ng cnh:

Yu cu t thu phng

Yu cu s dng dch v

Thng tin nhn phng

KHCH HNG

QUN L KHCH SN

Yu cu tr phng
Ha n thanh ton
Yu cu nhn phng
Thng tin dch v
Thng tin phng

Page 21 of 46 | Version v5.0 30042014

Thng tin t chi /p ng

Ha n th
anh ton

H THNG QUN L KHCH SN

NHM 888

Ha n phng

Th

n
gt
in

2.2 Biu lung d liu mc nh :

Th

ng

tin

ch
d

Page 22 of 46 | Version v5.0 30042014

tt
hu

p
h
n

n
h
hp

Qun l thu phng

ti
ng

th

c
p

nh
t
ph

ng

h
an
d
n

c
s

H THNG QUN L KHCH SN

NHM 888

yu cu thng tin trng

thng tin s thay i phng

thng tin s thay i phng

2.3 Biu lung d liu mc di nh

a) Qun l phng

Page 23 of 46 | Version v5.0 30042014

trng thi phng

H THNG QUN L KHCH SN

NHM 888

b)

Qun l t thu phng

Qun l phng

Thng
tin phng
Qun
l phng

Thng tin t phng

Thng tin v
khch

Nhn Y/c t
phng

Tr li Y/c
t phng

Yu cu t phng
Yu cu thng tin v
khch
Thng tin v
khch

Qun l phng

Thng tin phng

Khch hng

Tr li
Nhn
yuyu
cucu
tr
thu
phng
phng

Thng tin v
Yu
cu tin
thu
Thng
phng
phng
phng
Y/c thng tin v
Thng tin v
khch u
tin tinkhch
Traoyu
hacu
n
Thng
v
Nhn
phng
khch
thu phng
Page 24 of 46 | Version v5.0 30042014

Thng tin v
Ha
thanh
tinn
khch
khch Thng
Yu
cu tr Khch
phnghng
Nhn li
phng
ton
u tin

Qun l khch

Thng tin khch

u tin

c) Qun l khch

a
x

Qun l t thu phng

yu cu tr phng

hb

Lp danh sch

in

kh

Lp danh sch khch

danh sch khch u tin Phn loi khch

th

gt
n

khch
tin ca
yu cu thng
khch
thng
tin ca

H THNG QUN L KHCH SN

NHM 888

yu cu v thng tin tin nghi phng

yu cu v thng tin tin nghi phng

g
n
h
t

t in

c
kh

Lp bo co

Xa khch
Khch

Page 25 of 46 | Version v5.0 30042014

yu

v
cu

th

H THNG QUN L KHCH SN

NHM 888

d) Qun l dch v
Nhn v tr li y/c
s dng dch v

Yu cu thanh
ton

Lp danh sch
dch v

Thng tin
dch v

Yu cu s dng
dch v
Khch hng

Thng tin dch v

Ha n
thanh ton

Ha n
thanh ton
Lp ha n s
dng dch v

Tin dch v

Thng tin
dch v
Xa dch v

Page 26 of 46 | Version v5.0 30042014

Thng tin
xa dch v

Thng
bo
sa th
i

vin
v
tin
ng
Th

Y
u
c
u
t
u
y
n

n
hn vi
tin v n
Thng

nh H THNG QUN L KHCH SN

n
NHM
vi 888
n
b
sa
th
i
e) Qun l nhn
vin :f) Bo co :

n
nh

th

u
Tr tin th

Ha n thu

vin
Lng tr nhn

ton

Khch

h
than
u

c
Yu

s
ch

Ha n th
anh ton

co

Da
n

Lp danh sch nhn vin

Page 27 of 46 | Version v5.0 30042014

H THNG QUN L KHCH SN

NHM 888

thu
n

3. S THC TH LIN KT

vin
g
n
Th

Page 28 of 46 | Version v5.0 30042014

o
b

H THNG QUN L KHCH SN

NHM 888

Nh

III - THIT K
1 MT S BNG C BN TRONG C S D LIU
1.1 Bng H thng - Ti khon

1.2 Mt s bng Danh Mc

a. Danh mc Phng

b. Danh mc Nhn vin

Page 29 of 46 | Version v5.0 30042014

nx
i

l
Tr

H THNG QUN L KHCH SN

NHM 888

c. Danh mc Khch sn

d. Danh mc Khch hng

1.3 Mt s bng lin quan ti Nghip v

e. Nghip v Thu phng

Page 30 of 46 | Version v5.0 30042014

H THNG QUN L KHCH SN

NHM 888

f. Nghip v thu dch v

g. Nghip v t phng

2. M HNH QUAN H THC TH

Page 31 of 46 | Version v5.0 30042014

H THNG QUN L KHCH SN

NHM 888

Page 32 of 46 | Version v5.0 30042014

H THNG QUN L KHCH SN

NHM 888

3. MT S GIAO DIN CHNG TRNH

3.1 Form theo di tnh trng t phng:
3.1.1 Mc ch: Theo di tnh trng t phng
3.1.2 Output: Hin th danh sch cc phng, gm thi gian bt u, thi
gian kt thc v tn khch hng.
3.1.3 Giao din:

3.2 Form mn hnh t phng:

3.2.1 Mc ch: Ghi nhn thng tin khch hng mun t phng, phng c
t v nhn vin ph trch dch v vi phng.
3.2.2 Input: Thng tin khch, thng tin phng, nhn vin.
3.2.3 Giao din:

Page 33 of 46 | Version v5.0 30042014

H THNG QUN L KHCH SN

NHM 888

3.3 Form qun l thng tin khch hng:

3.3.1 Mc ch: Qun l thng tin khch hng
3.3.2 Input: Thng tin khch.
3.3.3 Output: Thng tin khch.
3.3.4 Giao din:

Page 34 of 46 | Version v5.0 30042014

H THNG QUN L KHCH SN

NHM 888

3.4 Form lch lm vic ca nhn vin:

3.4.1 Mc ch: Theo di lch lm vic ca nhn vin.
3.4.2 Output: Lch lm vic ca nhn vin.
3.4.3 Giao din:

Page 35 of 46 | Version v5.0 30042014

H THNG QUN L KHCH SN

NHM 888

3.5 Form qun l thng tin dch v:

3.5.1 Mc ch: Qun l thng tin dch v
3.5.2 Input: Thng tin dch v
3.5.3 Output: Thng tin dch v
3.5.4 Giao din:

3.6 Qun l danh sch phng:

3.6.1 Mc ch: Qun l thng tin cc phng ngh.
3.6.2 Input: Thng tin phng.
3.6.3 Output: Danh sch thng tin cc phng.
3.6.4 Giao din:

Page 36 of 46 | Version v5.0 30042014

H THNG QUN L KHCH SN

NHM 888

3.7 Form bo co:

3.7.1 Mc ch: Bo co li nhun
3.7.2 Input: T ngy n ngy
3.7.3 Output: Li nhun kinh doanh khch hng.
3.7.4 Giao din:

Page 37 of 46 | Version v5.0 30042014

H THNG QUN L KHCH SN

NHM 888

Page 38 of 46 | Version v5.0 30042014

H THNG QUN L KHCH SN

NHM 888

IV - XY DNG CHNG TRNH

V - CI T
KT LUN
TI LIU THAM KHO
PH LC
1. Bin bn hp

CNG TY PHT TRIN PHN MM DEVELOPMENT888

a ch: s 468 Bch Mai Hai B Trng H Ni
Email: PhongDuAn@Development888.com.vn
in thoi: (04) 3456 7888 Fax :(04) 6666 8888
Website: Development888.com.vn

H Ni, ngy 21 thng 2 nm 2014.

Bn A: cng ty Development888 Bn B: cng ty c phn u t
Mi Mi Yu Em

BIN BN HP
V mt trin khai d n thit k h thng
qun l nh ngh Mi Mi Yu Em

a im: Phng TC-306, TC tower i hc Bch Khoa H Ni

Thi gian: 9h00 n 10h00 , ngy 21 thng 2 nm 2014.

Page 39 of 46 | Version v5.0 30042014

H THNG QUN L KHCH SN

NHM 888

I.Thnh phn gm c:
i din bn A: cng ty Development888
ng: V Trung c
Chc v: Trng phng d n
i din bn B: cng ty c phn u t Mi Mi Yu Em
ng: ng Vn Tng
Chc v: Trng phng kinh doanh
II.Ni dung cuc hp
Tng quan: Cc vn v yu cu, c cu t chc, chc nng ca h thng qun l
nh ngh cn thit k.
1. Bn B cho bn A bit chi tit cc yu cu v h thng cn thit k.
-C cu t chc: C my thnh phn? Chc nng ca mi thnh phn.
-Chc nng nghip v: Cc chc nng nghip v thao tc tc trn h thng
+Qun l thng tin khch hng
+Qun l phng
+K ton, thanh ton, ha n
2. Bn A t vn cho bn B.
-Chi tit cc chc nng nghip v:
+Qun l cc thng tin no ca khch hng.(h tn, chng minh nhn
dn, s in thoi, thi gian bt u thu phng, thi gian tr phng, loi phng
thu)
+Qun l phng: phng cn trng, phng ang cho thu (km theo thi
gian khch t phng), gi phng.
+Qun l ha n: thng tin khch hng, thng tin phng thu, thi gian
thu, s tin thanh ton, hnh thc thanh ton, thng tin nhn vin thanh ton.
Kt lun: Hai bn thng nht v c cu t chc v cc chc nng ca h thng. Da
trn thng tin ny bn A s c bn chi tit bo gi cho bn B trong cuc hp tip theo.
D kin bui hp tip theo din ra ti BKIndex-Tower vo lc 14h00 ngy 21 thng 2
nm 2014. Bn A a bn bo gi, bn B xem xt, hai bn thng nht gi v k hp
ng.
Ngi lp bin bn hp th k: Trn Duy Huy. Bin bn c lu thnh hai bn, mi
bn gi mt bn.

Page 40 of 46 | Version v5.0 30042014

H THNG QUN L KHCH SN

NHM 888

Th k:

i din bn A k:

Trn Duy Huy

V Trung c

i din bn B k:

ng Vn Tng

2. Hp ng

CNG PHT TRIN PHN MM DEVELOPMENT888

CNG HA X HI CH NGHA VIT NAM
c lp T do Hnh phc

H Ni, ngy 21 thng 2 nm 2014

HP NG THIT K H THNG QUN L NH NGH

Cn c Lut Thng mi s 36/2005.QH11 c Quc hi Nc Cng ha x

hi ch ngha Vit Nam thng qua ngy 14/06/2005;
Cn c B lut dn s s 33/2005/QH11 ngy 14/06/2005 ca Quc hi Nc
Cng ha x hi ch ngha Vit Nam;
Cn c Ngh nh 55/2001/N-CP ngy 23/8/2001 ca Chinh ph v qun li,
cung cp v s dng dch v Internet;
Cn c vo nhu cu ca khch hng v kh nng ca cng ty TND

Chng ti gm:

Page 41 of 46 | Version v5.0 30042014

H THNG QUN L KHCH SN

NHM 888

BN A: CNG TY PHT TRIN PHN MM DEVELOPMENT888

Ngi i din:

ng: V Trung c

Chc v:

Trng phng d n

Tr s chnh:

468 Bch Mai Hai B Trng H Ni

in thoi:

(04) 3456 7888

Email:

PhongDuAn@development.com.vn

S ti khon:

AK123654987009

Website:

Development888.com.vn

Fax:

(04) 6666 8888

Ti Ngn Hng Vietcombank

BN B: CNG TY C PHN U T MI MI YU EM
Ngi i din:

ng: ng Vn Tng

Chc v:

Trng phng kinh doanh

Tr s chnh:

696 Trn i Ngha Hai B Trng H Ni

in thoi:

(04) 6969 9696

Email:

DuAnKinhDoanh@maimaiyeuem.com.vn

S ti khon:

0031001004941
0200994870

M s thu:

Fax:

(04) 9696 6969

Ngn Hng Vietcombank

Sau khi bn bc, tha thun, hai bn thng nht k kt hp ng vi cc iu khon

sau y:

IU 1: NI DUNG

1.1.

Bn A nhn thit k v xy dng cho bn B mt h thng vi cc tnh nng v

chi ph nh bn A chn l gi Vip bao gm:

Phn giao din:
-Giao din l tn
-Giao din qun l bung
-Giao din dng Box
-Giao din dng win 7

Page 42 of 46 | Version v5.0 30042014

H THNG QUN L KHCH SN

NHM 888

-Giao din win 8

Phn chc nng:
-Qun l thng tin phng
-Qun l thng tin khch hng
-In ha n thanh ton
-In ha n thit hi vt cht

1.2.

Tng gi tr hp ng l: 14.000.000 vnS

(Bng ch: mi bn triu vn ng)

1.3.

Thi gian thc hin hp ng: 3 ngy sau khi bn giao thng tin t pha khch

hng v TND
IU 2: PHNG THC THANH TON

2.1 Bn B s thanh ton cho bn A hai t:

t 1: Thanh ton 50% tng gi tr hp ng tng ng vi 7.000.000 vn

(Bng ch: by triu vn ng) ngay sau khi hp ng ny c k kt.

t 2: Thanh ton nt 50% gi tr hp ng cn li tng ng vi 7.000.000 vn

(Bng ch: by triu vn ng) v cc chi ph pht sinh khc nu c, Trc lc c hai
bn k bin bn bn giao nghim thu website.

2.2 Hnh thc thanh ton: Tin mt hoc chuyn khon

IU 3: QUYN V TRCH NHIM CA BN A

Page 43 of 46 | Version v5.0 30042014

H THNG QUN L KHCH SN

NHM 888

4.1 C trch nhim thc hin nghim tc cc hng mc cng vic trong ph lc k
v m bo bn giao phn mm h thng ng thi hn.
4.2 C trch nhim cung cp cc bn thit k trong vng 10 ngy sau khi k hp ng
v t vn cho bn A la chn mt thit k ph hp xy dng h thng
4.3 C trch nhim o to, hng dn cho nhn vin ca bn B tip nhn v qun tr
ton b website, bao gm vic upload ln hosting, qun tr ni dung, backup d
liu, khi phc d liu sau s c da theo cc dch v c trong gi m bn A chn.
4.4 C quyn n phng chm dt hp ng trong cc tnh hung bt kh khng hoc
trong cc tnh hung vi phm hp ng do li ca bn B
4.5 C quyn khiu ni ti cc c quan chc nng i bi thng v x l theo lut
nh nu bn B vi phm hp ng.
IU 4: QUYN V TRCH NHIM CA BN B
3.1 C trch nhim c ngi phi hp vi bn A trong giai on kho st v thit k
giao din h thng. Cc giao din s phi quyt nh trong vng 10 ngy sau khi k
hp ng.
3.2 C trch nhim cung cp cc thng tin v ni dung, hnh nh v cng ty, v sn
phm bn A s dng trong qu trnh thit k h thng. Cc thng tin ny bn B
chu trch nhim v bn quyn v s hu tr tu
3.3 C trch nhim c 1 nhn vin tip nhn v nghim thu website. Nhn vin ny s
c o to v hng dn cch cp nht ni dung, qun l h thng.
3.4 C trch nhim thanh ton y v ng hn cc khon thanh ton nu ti iu 2,
hp ng ny
3.5 C quyn n phng chm dt hp ng trong cc tnh hung bt kh khng hoc
trong cc tnh hung vi phm hp ng do li ca bn A
3.6 C quyn khiu ni ti cc c quan chc nng i bi thng v x l theo lut
nh nu bn A vi phm hp ng.
IU 5:

BT KH KHNG

Cc nguyn nhn khch quan di y c coi l bt kh khng v l cn c mt

trong hai bn ngh n phng chm dt hp ng:
Page 44 of 46 | Version v5.0 30042014

H THNG QUN L KHCH SN

NHM 888

5.1 Cc nguyn nhn thin tai, ha hon, chin tranh, .

5.2 Mt trong hai bn tr nn khng cn t cch php nhn theo mt quyt nh ca
ta n hoc bn ch ng ng k chm dt hot ng, tm ngng hot ng,
gii th.
IU 6:

IU KHON CHUNG

6.1 Hai bn cam kt thc hin ng cc iu khon ca hp ng, bn no vi phm s

phi chu trch nhim theo quy nh ca php lut.
6.2 Mi thay i lin quan n ni dung hp ng phi c mt Bn thng bo bng
vn bn cho Bn kia trc t nht 03 ngy. Ni dung thay i ch c hiu lc nu
thng bo ca mt Bn c Bn kia chp thun bng vn bn. Mi chi ph pht
sinh t vic thay i hp ng s do Bn ngh thay i chu trch nhim thanh
ton.
6.3 Mi tranh chp pht sinh trong qu trnh thc hin hp ng ny (nu c) s c
hai bn thng lng gii quyt trn tinh thn hp tc, tn trng ln nhau. Trng
hp hai bn khng thng nht, v vic s c chuyn ln Ta n c thm quyn
gii quyt.
6.4 Hp ng ny c lp thnh 02 (hai) bn c gi tr ngang nhau, mi bn gi 01
(mt) bn.

Page 45 of 46 | Version v5.0 30042014

H THNG QUN L KHCH SN

NHM 888

I DIN BN A

V Trung c

I DIN BN B

ng Vn Tng

3. Bo gi

Page 46 of 46 | Version v5.0 30042014