Cisco and Microsoft Collaboration in Unified Communications

- Cisco and Microsoft Collaboration in.
- Cisco and Microsoft Collaboration in Unified Communications.
- Cisco ® and Microsoft have an established track record of collaborating on their respective products and technologies to provide customers with innovative business solutions..
- Today, the two companies are working together to help customers design unified communications solutions that closely align with their productivity, communications, and collaboration objectives..
- The Cisco approach to unified communications is founded on the company’s market leadership in secure IP networking and IP communications, and the Microsoft approach is based on its leadership in desktop applications and operating systems.
- Even though Cisco and Microsoft have distinct approaches to unified communications, these approaches are complementary, and although there are areas of product overlap, both companies are committed to working together to achieve the same goal: to make communications more efficient and effective for customers.
- To help achieve this goal, Cisco and Microsoft actively participate together in open-standards working groups, including the IETF, and their developers meet regularly on current integration efforts and to define future areas of integration..
- “The interoperability of Live Communications Server and Office Communicator with Cisco’s communication offerings will lead to more effective real-time.
- —Zig Serafin, general manager of the Unified Communications Group at Microsoft.
- “Cisco and Microsoft are committed to delivering seamless, interoperable unified communications.
- Unified Communications.
- Unified communications is a comprehensive IP communications system that facilitates more effective, more secure, and more personal communications.
- Table 1 lists Cisco and Microsoft unified communications products..
- Cisco and Microsoft Unified Communications Products Unified Communications.
- IP telephony Cisco Unified CallManager Cisco Unified CallManager Express.
- Presence server Cisco Unified Presence Server Microsoft Live Communications Server Integrated desktop client Cisco Unified Personal Communicator Microsoft Office Communicator Rich-media conferencing Cisco Unified MeetingPlace.
- Cisco Unified MeetingPlace Express.
- Microsoft Office Live Meeting.
- Voice and unified messaging Cisco Unity.
- Microsoft Exchange Server 2007 (unified messaging only).
- Contact center Cisco Unified IP Contact Center (IPCC) Cisco Unified IP Contact Center Express.
- Mobility Cisco Unified Mobility Manager Cisco Unified CallConnector Mobility.
- Microsoft Office Communicator Mobile.
- Groupware – Microsoft SharePoint.
- E-mail and directory services – Microsoft Exchange.
- Cisco Unified Communications with Microsoft Live Communications Server 2005 and Office Communicator 2005.
- The integration between Cisco Unified Communications and Microsoft Live Communications Server 2005 delivers enhanced functions to Microsoft Office Communicator 2005 users and allows organizations to benefit from features inherent in the Cisco Unified Communications system..
- Enhanced Microsoft Office Communicator Features with Cisco Unified Communications.
- The click-to-call option allows users to initiate a phone call from one Cisco Unified IP Phone to another directly from Microsoft Office Communicator.
- This action rings both Cisco Unified IP Phones.
- The presence status of Cisco Unified IP Phones, such as “in a call” or “idle,” is visible within Microsoft Office Communicator.
- A user can see whether the person that he or she is trying to reach is on a Cisco Unified IP Phone, helping the user determine the most appropriate form of contact..
- Microsoft Office Communicator users can benefit from the enterprise-class conferencing capabilities of Cisco Unified CallManager..
- Redirection of calls to mobile phones is available, including the capability to use Microsoft Office Communicator to accept incoming calls on a Cisco Unified IP Phone..
- When a call is placed to a Cisco Unified IP Phone, a message will pop-up on the user’s computer and provides the option to click to answer or click to divert..
- Phone feature controls from Microsoft Office Communicator include hang-up, hold, and transfer..
- The example in Figure 1 shows how to control incoming calls to a Cisco Unified IP Phone with Microsoft Office Communicator 2005..
- Spock receives an incoming call from Leonard McCoy on his Cisco Unified IP Phone.
- An incoming call notification pop-up message appears within Microsoft Office Communicator on Mr.
- The examples in Figures 2 and 3 show the phone presence status of Cisco Unified IP Phones within Microsoft Office Communicator 2005..
- The example in Figure 4 shows how to initiate a three-way conference call using Microsoft Office Communicator 2005 with Cisco Unified CallManager phone control and conferencing capabilities..
- Click to Call and Click to Conference with Cisco Unified Communications.
- Cisco Unified Communications Features.
- Presence-aware speed dialing, call logs, and directory on Cisco Unified IP Phones (Figures 5 and 6).
- Cisco Unified CallManager 5.0 or higher—Cisco Unified CallManager is the secure media- processing component of the Cisco Unified Communications solution.
- Cisco Unified CallManager extends enterprise telephony features and capabilities to network devices such as IP phones, soft phones, integrated desktop clients, and communications-capable applications..
- Cisco Unified Presence Server 1.0 or higher—Cisco Unified Presence Server aggregates and delivers user presence information (busy, idle, away, and available) as well as user capabilities (voice, video, instant messaging, and Web collaboration) to IP phones, integrated desktop clients, instant messaging applications, and communications-capable applications..
- Cisco Unified IP Phones—Cisco Unified IP Phones provide industry-leading business functions and converged communications features.
- Supported Cisco Unified IP Phones include Cisco Unified IP Phones 7905G, 7906G, 7911G, 7912G G, 7941G, 7941G-GE, 7960G, 7961G, 7961G-GE, 7970G, and 7971G in Skinny Client Control Protocol (SCCP) mode, and Cisco Unified IP Phones 7906G, 7911G, 7941G, 7941G-GE, 7961G, 7961G-GE, 7970G, and 7971G in Session Initiation Protocol (SIP) mode..
- Microsoft Live Communications Server 2005—This product is an instant messaging and presence server..
- Microsoft Office Communicator Microsoft Office Communicator 2005 is an integrated communications client for Microsoft Live Communications Server 2005 that supports instant messaging, computer-to-computer voice calls, and basic video conferencing..
- Additional elements include Microsoft Server 2003, Microsoft Server 2003 Active Directory, Microsoft Server 2003 Domain Name Service (DNS), and Microsoft SQL Server 2000, if using Microsoft Live Communications Server 2005 Enterprise Edition..
- The integrations described below are currently in development and further highlight the commitment of Cisco and Microsoft to work together..
- Cisco Unified CallManager with Microsoft Exchange Server 2007.
- Cisco Unified CallManager is currently the only call processing solution that has open-standards- based SIP integration with Microsoft Exchange 2007.
- Cisco Unified CallManager 5.0 or higher.
- Microsoft Exchange Server 2007.
- Cisco Unity with Microsoft Exchange Server and 2007.
- The Cisco Unity solution provides voice, integrated, and unified messaging options that.
- transparently integrate with Microsoft Exchange.
- Alternative device recognition—The Cisco Unity solution automatically recognizes alternate devices, such as mobile phones, when accessing the system, streamlining access..
- users also have the capability to play back messages on their Cisco Unified IP Phones or mobile phone (Figure 7)..
- Cisco Unity PhoneView*—Use the display of a Cisco Unified IP Phone to view, sort, search, and play back voice messages..
- New with Cisco Unity 5.0.
- Microsoft Outlook and Cisco Unity ViewMail for Outlook.
- Cisco Unity 4.0 or higher.
- Microsoft Exchange Server or 2007.
- Cisco Unified MeetingPlace with Microsoft Live Communications Server 2005 and Office Communicator 2005.
- The integration of the rich-media conferencing capabilities of the Cisco Unified MeetingPlace solution and the presence and text messaging capabilities of Microsoft Live Communications Server and Office Communicator allows users to establish Cisco Unified MeetingPlace audio, video, and Web conferences directly from the Microsoft Office Communicator client and quickly escalate instant messaging sessions to audio conferences..
- The conferencing features of the Cisco Unified MeetingPlace solution are simple point-and-click options that are accessible from Microsoft Office Communicator.
- Figure 8 shows a Microsoft Office Communicator user escalating an instant message chat session into a Cisco Unified MeetingPlace conference session by clicking the Conference button on the toolbar.
- The invitees see a dialog box where they can click the Go button to have the Cisco Unified MeetingPlace application dial the user’s phone and connect them to the audio conference..
- Initiating a Cisco MeetingPlace Conference Using Microsoft Office Communicator.
- Cisco Unified MeetingPlace 6.
- Cisco Unified MeetingPlace Conference user interface.
- Microsoft Live Communications Server 2005 (Standard or Enterprise).
- Microsoft Office Communicator 1.0 / 2005.
- Today’s Cisco Unified Communications integration with Microsoft Live Communications Server and Office Communicator 2005 are the first steps toward creating a truly integrated and federated solution for joint Cisco and Microsoft customers.
- Interdomain federation between the Cisco Unified Presence Server and Microsoft Office Communications Server is currently in development..
- Cisco and Microsoft are strategic alliance partners and have a strong track record of collaboration on their respective products and technologies.
- Both companies are actively working on product integrations across a number of product areas to provide organizations with maximum flexibility in deploying unified communications.
- Cisco and Microsoft will build on open standards such as SIP to allow joint.
- For more information about Cisco Unified Communications, visit http://www.cisco.com/go/unifiedcommunications..
- Office Communications Server 2007 Microsoft Exchange Server 2007 Ultimate Exchange Server 2007.
- ACCMU—Administering Cisco Unified Communications Manager and Cisco Unity v6.0 or v5.1.
- AIUM—Administering and Implementing Unified Messaging CMIM—Cisco MeetingPlace Installation and Maintenance.
- CUCMBC—Cisco Unified Communications Manager Boot Camp v6.0 or v5.1

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