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We motivate the use of iSPNs in Section 17.1 and characterise the class of iSPNs by defining a number of constraints that have to be fulfilled in Section 17.2. We then discuss, in Section 17.3, how matrix-geometric methods can also be applied in this case.. In Section 17.4 we comment on algorithms to detect the special iSPN structure and to...
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18.1 The idea of simulation. Let 6 denote the result of the. (18.1) Clearly, in this case, the calculated value zi is exactly the same as the real value Q.. (18.2) By making the intervals sufficiently small zt will approximate a with any level of desired accuracy. 18.2 Classifying simulations 411 We will come back to these properties in Section...
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In addition to time- management challenges that arise, dual roles are difficult to handle for both the new manager and the direct reports because the roles are blurred. When you are given the new management duties, the first thing to do is to meet with your manager. Do you have a title and/or grade-level change? How and when will your...
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This book will show you, easily and practically, just how to change problems into successes and how to avoid future communication prob- lems. Would you like to know how to handle these all-too-common workplace challenges?. It’s packed with specific suggestions on how to turn con- flict into cooperation and reasons into results. How to Say It—44. PART II: HOW TO...
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Each chapter in The Communication Problem Solver examines a vital component of communication. You will learn how to improve your lead- ership communication skills, including handling difficult situations, questioning abilities, feedback techniques, and more. I think busy man- agers will find Chapter 6, ‘‘How to Break the Judging Habit. In my current work as a diversity consultant, communication is cru-...
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You can depend on them to get the work done as agreed because you share an understanding of what is ex- pected. When you habitually state clear expectations, employees can tackle the assignment with conviction that they are on the right path. Knowing clearly what to do builds commitment to the work.. This chapter gives tips on how to reinforce...
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But the unintended blindsiding from other departments had, in the past, thrown his schedule into a tailspin and caused stress on his staff. Showing availability might mean put- ting yourself physically in neutral territory, such as walking around, hanging around the coffeepot a few extra minutes, or eating in the em- ployee lunchroom. ‘‘out in the open’’ rather than behind...
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The word should implies that the manager is unsure if he and the employee have the same understanding of the task at hand. Where there’s lack of certainty, the employee probably does not understand the expectations to the manager’s satisfaction.. This interpretation may or may not line up with what the manager intended to say.. Managers who articulate their expectations...
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Using a recommended worksheet will help you to communicate in a logical manner with your boss. It is critical for your success that you comprehend your roles as your boss and others see them. To effectively lead and manage your group, you and your manager must agree on your responsibilities and depth of authority. Once you solidify what your manager...
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(or your version of such a worksheet), it is time to trickle the communi- cation over to your staff. You need to clearly set expectations for your staff. They need to be crystal clear on their responsibilities and levels of authority so they can meet your expectations.. If they are managers, you might ask them to use the same worksheet...
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How much you say when communicating what you need done varies depending on the situation. This sign tells drivers to be careful up ahead. The amount of detail and way to talk to your direct report depends largely on the task, the delegatee, and the process. How much elasticity does the task offer for determining how to accomplish it? What...
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ask yourself, why? Do organiza- tional obstacles such as forms and workflow create it because of the confu- sion? What are the ideas for a better way? Perhaps create a method for opinions to be aired, such as an invitation to submit ideas in writing when an organizational issue is going to be examined and a change might result.. Go...
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Here are definitions of the terms workflow process and project manage- ment as they are used in this chapter. Project management organizes one particular project. Example of Workflow Process. You have to figure it all out ahead of time and follow the steps of the sales process.’’. Demonstration—proof of the value. Agreement to buy and negotiation of the contract. Within...
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Asking questions shows attention to employees and their ideas, demonstrates that the manager has the competence to know what to ask to advance the task or project, and helps the employee en- hance professional skills and knowledge by widening the scope of possi- bilities.. Since individuals’ perceptions may vary considerably, questioning is used to clarify goals, assignments, action steps, and...
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Do you work at home on Fridays?. What is the budget for this project?. What is the address of the New York office?. What department do you work in?. Behavioral Questions. Behavioral questions use past behavior to predict what a person might do in the future. It is the observ- able manner in which a person acts or performs under...
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It is not fact. Labeling someone causes tension between you and the other person and with others who may be aware of the tag. So why do we judge? Judging is a shortcut to communicating because it assumes others have the same definition of the label. Isn’t it interesting that we are aware of when other people are judging us?...
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Decide preferred solution/action steps. Eliot decided to follow all the action steps in Step 3 and then observe subsequent performance.. If she does not meet expectations:. It may be difficult to converse about these issues with the em- ployee, but it is a whole lot easier than confronting the employee with the word ‘‘lazy.’’. In this case, David, the manager,...
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Ask Human Resources’ counsel on the employee’s behavior re- lated to shouting profanities to see if it is considered to foster a hostile work environment and to be harassment. Deborah stated the original problem as, ‘‘the employee doesn’t take the initiative. Also, the employee is new to the organization and needs to be told about the expectation that she come...
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Their behavior may seem out of place or it may not fit with the rest of the behavior we have seen from them. example, in one class I led, no matter what the team exercise was, ‘‘Send them to an anger management class’’ appeared on the wall charts as part of the team solution. In fact, her son had been...
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Dress and deport yourself appropriately to your level of manage- ment.. Even if you are uneasy, you must assign work clearly with all direct reports. Next, are you managing the relationship with your boss? If your boss is ill at ease delegating au- thority to you because you are new in the position, your staff may pick up on that...