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Motorola’s CEO also articulated a five-point plan for achieving business results in which improved leadership effectiveness topped the list.. Motorola’s Performance Management Process. Motorola’s performance management process is an ongoing cycle of setting per- sonal goals that align with the business’s scorecard objectives, then observing and discussing performance issues, development plans, job match, and career plans throughout the year. The...
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To address these problems, Praxair appointed a new management team in 2000 headed by Wayne Yakich, previously PDI’s VP of sales and operations, and char- tered his new team with delivering on the promise of the new business model.. Among the emphases of the new values was a realization that “this is a people business.”. It became the cornerstone for...
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customer who participated in the customer focus conferences has inquired how they might run a conference for their own customers. Sales are running below planned growth, due to the recession in the North American manufac- turing economy. Step 2: Identify current and desired leadership philosophy within PDI using the leadership philosophy map. Step 3: Make explicit the new leadership values...
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meaning to the organization, as an eight-point star is included in the St. Luke’s logo.) The Five Points of the Star were identified as people, quality, service, cost, and growth (see Exhibit 16.4). The vision of the people point was defined as having all leaders, staff and volunteers in St. Luke’s Hospital and Health Network feel valued and recog- nized...
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Window darkening coating was placed on the interior of the windows.. The return (fresh) air flow was increased to the pediatric unit. “Please Do Not Disturb” signs were placed in the unit. Snack, soda, and juice vending machines were made available in an area conve- niently adjacent to the pediatric floor.. The changes that were instituted were measured by the...
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Example:This is an example of the Forum Evaluation results from the Leadership Forum held on March 8, 2003 at Lehigh University in Bethlehem, Pennsylvania. Exhibit 16.5.Sample Forum Evaluation Note:This is an example of the forum evaluation results from the leadership forum held on March 8, 2003 at Lehigh University in Bethlehem, Pennsylvania.. Luke’s Hospital and Health Network Major Accomplishments by...
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Andrew Starr is the director of clinical operations for St. Luke’s Hospital. His primary responsibilities are managing the clinical and business aspects for mul- tiple departments in the perioperative service line. Andrew also worked in the health/managed care/life sciences practice of Cap Gemini Ernst &. Robert Zimmel is the senior vice president for human resources for St. Luke’s Hospital and...
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Incorporated into the model of high-performance culture were the components that must be in alignment with the definition to avoid conflicting messages to employees, customers, and shareholders. Work began with the executive team in June 2001 to define the leadership blueprint for StorageTek. In August 2001, 170 leaders representing the worldwide scope of the company were invited to participate in...
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Behave consistently with a shared mindset resulting in believability to the customer. During 2001 and 2002, the United States and much of the world was in an eco- nomic slump. “This was our best quarter for revenue in the past two years and has resulted in StorageTek gaining market share in tape, disk, networking and storage services,” said Pat Martin,...
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Another key to the process was the employee. For the first two years this worked beautifully.. As the bottom fell out of health care due to the shortage of registered nurses and the impact of the Balanced Budget Amendment, however, those employees who were motivated not to change began using the Planetree philosophy as a lever to get even with...
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DESIGN AND IMPLEMENTATION 445 Table 19.7: Content That Was Most Emphasized. in Training Initiatives, in Order of Frequency of Use 446 Table 19.8: Specific Content Most Emphasized within. Training Interventions, in Order of Percentage Frequency 447 Table 19.9: Key Factors for Leadership Development. and Change, in Order of Frequency of Use 447. Table 19.10: Other Key Factors Indicated by Best....
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These data did not disregard the crucial role of participants in design- ing the program itself, thus supporting the need for employees at all levels of the organization to be active and equal partners and players in leadership devel- opment and change. In addition, there seems to be 450 BEST PRACTICES IN LEADERSHIP DEVELOPMENT AND ORGANIZATION CHANGE. Table 19.12. Table...
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in McDonald’s leadership development program, 287–288;. at Windber Medical Center . See also Internal marketing. for First Consulting Group’s leadership development . for Motorola’s leadership supply process, 339–340. Luke’s Hospital . See also Leadership behavioral profiles. See also. See also Acquisition growth. for Hewlett-Packard’s leadership develop- ment program, 184. for Intel’s Leadership Development Forum, 221. for McDonald’s leadership development assessment...
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development program, 137–138. in Hewlett- Packard’s leadership development program, 186, 191. in Praxair’s leadership strategy initiative, 358–359.. See also Follow-up. for MIT’s organizational learning initiative . Orientation, to Intel’s Leadership Development Forum, 221–222. leadership development program, 134. See also Praxair. Participant reactions: to HP’s leadership development program . to Intel’s leadership development program . to MIT’s organizational learning initiative, 317–318....
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Golf and the Game of Leadership. An 18-Hole Guide for Success in Business and in Life. American Management Association. Special discounts on bulk quantities of AMACOM books are available to corporations, professional associations, and other organizations. For details, contact Special Sales Department, AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019.. This publication is designed to...
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A tip of the golf cap to Niels for making the task a most enjoyable one. On August 10, 1994 at about 3:30 in the afternoon, I was driving to Highland Meadows Golf Club in Sylvania, Ohio. Kathy was the Club’s office manager for several years and Lisa worked in the dining room and the office while going to college.....
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You will fall in love with the game! You will seek to play the leadership game with the dedication of the avid golfers portrayed in the following examples.. Pity them and their perseverance when they suffer the fate of the golfers in the television commercial.. What brings these people out? What causes them to so want to play the game...
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The model for the Global Leadership Course discussed in this book is the Black Course of the historic Inverness Club in Toledo, Ohio. It is recognized as one of America’s great golf courses. Most of the golfing greats have strolled the fairways of Inverness during its long history. But ask a club member or any of the professionals and top...
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The most egregious violation is the common practice of ‘‘holding’’ one’s opponent, both on the football field and on the basketball court. When that happens, does the football or basketball player who holds an op- ponent in violation of the rules request a timeout to notify the officials that a penalty should have been called? NO WAY! Foot- ball and...
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The ‘‘Tuesday Group’’. Navy), Ralph Rogers (Speedy), Vince Richard (One-Putt), Dick Rice (Smoothie), Stan Moyer (Laugh-A-Minute), and Dick Heckman (Lefty) for an early morning round of golf at historic Ottawa Park. The ‘‘Tuesday Group’’ does not follow the ‘‘rules’’ listed above. We also tend to be generous in the event of the nasty ‘‘unplayable lie. We know the rules of...