Có 16+ tài liệu thuộc chủ đề "Service quality"
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ĐÁNH GIÁ MỨC ĐỘ HÀI LÒNG CỦA NGƢỜI DÙNG TIN ĐỐI VỚI CHẤT LƢỢNG DỊCH VỤ TẠI THƢ VIỆN TRƢỜNG. TÓM TẮT: Nghiên cứu đƣợc thực hiện nhằm đo lƣờng và xác định các nhân tố ảnh hƣởng đến mức độ hài lòng của sinh viên đối với chất lƣợng dịch vụ của Thƣ viện trƣờng CĐSP TT Huế. Số...
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Implementing Service Quality in IP Networks. 2 Service Quality Requirements 9. 2.3 Service Quality Estimation 23. 2.3.1 Measures of end user experienced service quality 24. 2.5 Inherent Service Quality Requirements 30. 2.5.1 Service quality characterizations in standards 30. 2.6 Service Quality Descriptors 47. 3 Network Mechanisms for Multi-service Quality Support 53. 3.4 Types of Network Support for Service Quality 62....
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IMPROVING SERVICE QUALITY:. THE KEY SUCCESS FACTOR FOR VIETNAMESE MODERN RETAILERS IN A DYNAMIC EMERGING MARKET. YẾU TỐ THÀNH CÔNG CHO NHÀ BÁN LẺ HIỆN ĐẠI VIỆT NAM TRONG THỊ TRƯỜNG NĂNG ĐỘNG. The paper provides overview of the Vietnam retail industry prospects. the global consumption trends and reviews the development of modern retailers in Vietnam.. Introduced in 2005, supermarkets...
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IMPROVING THE QUALITY OF PUBLIC ADMINISTRATIVE SERV AT VIETNAM POST CORPORATION. Abstract: This paper aim at providing solutions to improve the quality of public administrative services in order to well meet the changing needs of customers and the development of society, to complete the mission of providing public services, including the public administrative services at the Vietnam Post Corporation. The...
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HUMAN REROURCE CHALLENGES IN VIETNAMSE HOSPITALITY INDUSTRY. ABSTRACT: The paper outlines the challenges and difficulties that the hospitality industry in Vietnam is facing in managing human resources to cope with the growing demand for both Tourism and Hotel. These issues have a huge impact on ensuring the service quality in the hospitality industry to meet the expectations of both domestic...
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Through a series of questionnaire survey, the results of this study indicated that the comprehensive model is valued and that the degree of standardization and customization tend to significantly impact on service quality and perceived value, which eventually influence on loyalty. Furthermore, the influence of standardization on service quality and perceived value is stronger than that of customization. However, service...
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The Influence of Service Quality in Tourism on Tourist Satisfaction: The Case of Hanoi Old Quarters. This paper presents the results of an empirical study on the influence of tourism service on tourist satisfaction in the case of Hanoi Old Quarters. Analysis results indicate that Core- tourism experience, Hospitality, Value for money, Amenities and Food have a significant impact on...
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The results show that individual variables and nature of the operation are the main factors influencing customer’s choice for banking services’ distribution channels. service quality. customer satisfaction. Among these technological channels, the Internet has become one of the most used distribution channels and a “decisive factor in the development of multi-channel distribution strategies” (Vanheems R., 2009). It therefore seems important...
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Service quality in higher education:. higher education;. service quality. As the higher education sector is more competitive and globalized, service quality and student satisfaction are increasingly essential and attract more attention. This paper investigates the service quality in higher education by combining the HEdPERF model and the popular two-dimensional service quality model to link the general and context-focused perspective. Findings...
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Urgency of the topic. In recent years, many large corporations in the hotel industry such as Hilton, Intercontinental, Marriott, etc. Social networks, online travel agencies, and websites are all bridges between customers and the hotel.. At the same time, under the impact of the Covid19 pandemic, the Hanoi tourism industry in general and the hotel service business, in particular, were ...
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Thus, assessing the quality of ATM service and researching the relationship between service quality and customer satisfaction for ATM service are meaningful to improve the quality of ATM ser. Although researches on the impact of service quality on customer’s satisfaction have been numerous (Chinh, Anh 2008. IMPACT OF SERVICE QUALITY ON CUSTOMER SATISFACTION OF AUTOMATED TELLER MACHINE SERVICE: CASE STUDY...
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Retailer Service Quality and Customer Loyalty: Empirical Evidence in Vietnam. This study investigates the relationship between retailer service quality and customer loyalty by conducting questionnaire survey on 664 buyers in several supermarkets in Vietnam. This questionnaire was constructed with 49 retail service quality items covering 6 service quality dimensions namely Physical aspects, Reliability, Personal Interaction, Problem solving and Policy and...
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The relationship between service quality and customer loyalty in specialty supermarkets: Empirical evidence in Vietnam. The Relationship between Service Quality and Customer Loyalty in Specialty Supermarkets: Empirical Evidence in Vietnam. Abstract: This study investigates the relationship between service quality of electronic supermarkets and customer loyalty by conducting questionnaire survey on 237 buyers in Tran Anh electronic supermarkets in Hanoi, Vietnam....
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Examining Service Quality and Customer Satisfaction in the Retail Banking Sector in Vietnam. Lee Pickler (2012): Examining Service Quality and Customer. Examining Service Quality and Customer Satisfaction in the Retail Banking Sector in. The present study focused on examining the interrelationship between service quality dimensions (tangibility, reliability, respon- siveness, assurance, and empathy) and investigated the correlation between perceived service quality...
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Statistical analysis of factors affecting the service quality of Jetstar Pacific Airlines. The aim of this paper is to study the effects of service quality in Jetstar Pacific Airlines towards customer’s satisfaction under the perspective of Servqual and Gronroos service quality model and the relationship between functional quality, technical quality,. internal and external environment influences mediated by Jetstar Pacific Airlines...
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Measuring Service Quality in The Context of Higher Education in Vietnam. This paper focuses on the understanding of service quality in the context of Vietnamese universities. It proposes an approach for measuring the quality of the higher education service provided by universities in Vietnam. Then, the set of items which were generated became the sub- ject of a questionnaire that...